cancel
Showing results for 
Search instead for 
Did you mean: 

Newbie needing signposting.

Garry51
Newbie
Posts: 1
Registered: ‎30-12-2016

Newbie needing signposting.

This is is usualy the best way (when new to a site) to be directed to answers of a question that's probably been asked before on a forum,...

  • I'm signed up for fibre broadband
  • I need to get a fibre connection
  • When I moved in to my house 16 years ago it was set up for cable
  • Can I use this to get a fibre connection?
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Newbie needing signposting.

 

  • I'm signed up for fibre broadband - welcome
  • I need to get a fibre connection - do you have a normal phone line
  • When I moved in to my house 16 years ago it was set up for cable - not relevant
  • Can I use this to get a fibre connection? - nope

 

Plusnet Staff
Plusnet Staff
Posts: 2,156
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Newbie needing signposting.

Hello @Garry51 and welcome to the forums

I concur with Oldjim. To add to it though, in most cases if fibre is available to order through the Sales option on our website/over the phone then we'll be able to install a new phone line for you if there isn't a compatible line already there.

I hope this helps and please feel free to fire away any other questions you may have.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff