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Newbie - broadband speed

FIXED
mrsmo
Newbie
Posts: 3
Registered: 05-03-2018

Newbie - broadband speed

Hi,

 

I moved to PN and my fibre was activated on 20th Feb, when I do a speedtest I dont seem to be getting the speeds I should be?

I have attached Router and DSL checker info (I think this is the correct info).

Can anyone tell me if I am correct?

Thanks.

 

 

 

6 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,443
Thanks: 625
Fixes: 49
Registered: 30-06-2016

Re: Newbie - broadband speed

Welcome to the forum.

BT says that with a good connection you should sync down between 24.7 and 16.5Mbps and up between 1.2 and 0.8 Mbps. Your router is reporting that you are actually in sync at 17.966Mbps down and 1.137 up. So there's no problem there.

What speed are you getting reported by speed test and is it wired or wireless? It could be that you have a wireless problem.

 

BrightonRock
Pro
Posts: 272
Thanks: 81
Fixes: 5
Registered: 09-04-2016

Re: Newbie - broadband speed

Welcome to the forum @mrsmo

I agree with much of what @Baldrick1 says above but I wondered why you thought that you were running slow. What speed you are actually seeing with a wired connection to your router? Try http://www.speedtest.net/

mrsmo
Newbie
Posts: 3
Registered: 05-03-2018

Re: Newbie - broadband speed

Thank you both for answering.

I have unlimited Fibre, speed upto 38mb, when I do a speed test I am getting about 16.50? 

I possibly dont have the full grasp of the figures etc Embarrassed

My laptop is one of those skinny ones with no ethernet socket, so its unwired. 

It was more curiosity, I have no problems downloading etc but when I see 38mb I thought I might get that?

 

BrightonRock
Pro
Posts: 272
Thanks: 81
Fixes: 5
Registered: 09-04-2016

Re: Newbie - broadband speed

Thanks for those results. I'm afraid that you won't get much better speed than you have now. 

mrsmo
Newbie
Posts: 3
Registered: 05-03-2018

Re: Newbie - broadband speed

Ok thats fine as long as I know, thanks for your help. Thumbs Up

Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,564
Fixes: 414
Registered: 21-04-2017

Re: Newbie - broadband speed

Fix

Hi there and welcome to the community forums.

As others have indicated it's unlikely you'll be able to achieve more speed due to the length of your line.

I've run tests down your line and everything is looking spot on within expectations.

Please let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team