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New user only getting 2mbps upload

FIXED
fred77
Grafter
Posts: 40
Thanks: 7
Registered: ‎04-11-2017

New user only getting 2mbps upload

Hi.

All seems good with my brand new PN Fibre service which went online today, except my upload is at 2mbps, shown in the router's technical log and speed checker. The log shows a potential speed of 6.312mbps. (My download is good, slightly higher than my 35mbps with BT.)

Can the upload speed be fixed/increased to nearer what I was getting with BT, which was approx.6mbps?]

Thank you. 

 

John

4 REPLIES
fred77
Grafter
Posts: 40
Thanks: 7
Registered: ‎04-11-2017

Re: New user only getting 2mbps upload

Have just heard that my service should be upgrade to 40/10 on Monday. 

 

Thanks for your help.

 

John

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: New user only getting 2mbps upload

Fix

Hi John.

It doesn't look like your service has been regraded to 40/10, so I've just placed the order now.

It should complete tomorrow. Can you let us know how your speed looks then?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
fred77
Grafter
Posts: 40
Thanks: 7
Registered: ‎04-11-2017

Re: New user only getting 2mbps upload

Upload speed is now 6mbps where I would expect it to be.  Since changeover to Plusnet last Friday from BT speed now 38.08 down and up 6mbps. Slightly higher down than with BT, (35mbps). Very pleased. Hope it stays that way!

Thanks to all who have helped.

 

John

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: New user only getting 2mbps upload

Happy to hear that John! Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team