New to Unlimited Fibre/FTTC
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New to Unlimited Fibre/FTTC
11-10-2017 3:56 PM
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Plusnet Unlimited Fibre went live on 9/10/17.
Original speed estimate from Plusnet:
We estimate your broadband speed should be between 38Mbps and 40Mbps and your
minimum guaranteed access line speed is 34Mbps.
Actual speed currently 24mbps down/2mbps up. IP profile is 25.25/2.0. Please advise.
Re: New to Unlimited Fibre/FTTC
11-10-2017 4:25 PM
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Hi there.
For the package you're on, your upstream would be capped at 2mbps as that Unlimited Fibre is based on the BT wholesale product of 40/2. However your downstream line speed is much slower than expected.
Our tests are showing a loop on the line, which is basically a short circuit and it'd potentially require an engineer appointment to your property to further investigate.
Before we arrange that, please can you run through the troubleshooting here including plugging your router into the test socket as explained here?
Re: New to Unlimited Fibre/FTTC
11-10-2017 7:45 PM
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Many thanks for your prompt response.
2 mbps upstream duly noted.
Troubleshooting checked out fine.
Router plugged in to Test Socket with the following (Mbps) results:
Ookla: 35.9 36.2 32.4
BT Wholesale: 35.82 37.00 IP Profile 20 - 38.26
Hope that proves useful.
Regards
Nick Thomas
Re: New to Unlimited Fibre/FTTC
14-10-2017 12:55 PM
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Re: Question #159636619
As of around Noon yesterday I have no Internet connection at all. My router (BT HH 6) shows steady orange light using both extension and Test sockets. I have swapped out the router for another (BT HH5) with the same result. Is this the result of possible line tests/investigations regarding slow connection speeds. Please advise soonest.
Re: New to Unlimited Fibre/FTTC
14-10-2017 1:47 PM
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Re: New to Unlimited Fibre/FTTC
14-10-2017 2:32 PM
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Matthew,
The HH5 is on loan; I've now done a full factory reset and have been able to reset the configuration. Am now online.
Many thanks for the nudge in the right direction.
Downloads still running at only circa 20 Mbps.
Nick
Re: New to Unlimited Fibre/FTTC
14-10-2017 2:35 PM
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