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New to Plusnet

Jacrav
Dabbler
Posts: 11
Registered: 23-07-2015

New to Plusnet

Hi,Just joined Plusnet today everything went very smoothly.
Openreach engineer could not have been more helpful,he even moved the master socket from the hallway to the upstairs room where i have my computer.
He did not use the fibre extension kit but ran a new line in from outside, lucky he did as he said the connections were in a poor condition.
These are the speeds i am getting from BT Speed Test
Download Speed (Mbps): 73.93
Upload Speed (Mbps): 15.81
So at the moment i am very happy with how the day as gone, hope things stay that way.
Regards Jack
7 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: New to Plusnet

Hi Jack,
Welcome to Plusnet and the community forums!
Those speeds are looking pretty good, I miss the days of having fibre at home!
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
jafreer
Rising Star
Posts: 823
Thanks: 48
Registered: 13-10-2012

Re: New to Plusnet

@Jacrav - that is very good that the BT engineer ran in a new cable rather than use the existing extension wiring. I think quite a lot of the installers will readily use extension wiring where they can, despite it not being very suitable for a fibre connection.
In my case, the installer wanted to use existing extension wiring (flat cable). When I pointed out that I had pre-installed a good quality CAT6 cable (for VDSL2 extension), he used that instead.
Andrue
Aspiring Pro
Posts: 775
Thanks: 89
Fixes: 1
Registered: 12-01-2015

Re: New to Plusnet

Quote from: Jacrav
These are the speeds i am getting from BT Speed Test
Download Speed (Mbps): 73.93
Upload Speed (Mbps): 15.81
What speed tester is that and do you know what modem you have? If you're getting 73.98Mb/s downstream you ought to be getting over 18Mb/s upstream. There are a couple of reasons why you might not though.
Jacrav
Dabbler
Posts: 11
Registered: 23-07-2015

Re: New to Plusnet

Thanks to everyone for the replies.
Andrue, I am using the BT Wholesale Broadband Performance Test.
I am using the Router supplied by Plusnet
These are the latest
Download Speed (Mbps): 73.91
Upload Speed  (Mbps): 16.28
Regards Jack
Andrue
Aspiring Pro
Posts: 775
Thanks: 89
Fixes: 1
Registered: 12-01-2015

Re: New to Plusnet

Quote from: Jacrav
I am using the Router supplied by Plusnet
It was the modem I was interested in but if you're using the BT tester those figures may be correct (or at least as expected). Try http://www.thinkbroadband.com/speedtest.html?utm_source=mainsite&utm_medium=navigation&utm_campaign=... instead and hopefully it'll report over 18Mb/s. For some reason the BT tester always understates the upstream for me. I've carried out my own tests and confirmed that the TBB tester is more accurate.
Jacrav
Dabbler
Posts: 11
Registered: 23-07-2015

Re: New to Plusnet

Hi Andrue, Using the thinkbroadband tester i am getting.
Download 74.3 bursting to 76.3
upload  18.3 bursting to 21.8
Regards Jack
Andrue
Aspiring Pro
Posts: 775
Thanks: 89
Fixes: 1
Registered: 12-01-2015

Re: New to Plusnet

Sorry for the late reply. Yeah those are good figures Smiley
dick:quote