New to Plusnet with some questions
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New to Plusnet with some questions
26-11-2014 11:28 AM
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Service Notice #212713898 states that I will be paying £30.94 for the first 6 months, followed by £30.94 after month 7. The package I signed up for was 6 months free BB so not sure why the figure for the first 6 months is so high. The ticket also says that my expected speed will be 10Mmps but I received an email today which said 80Mbps so a bit confused by this (would have said the 10Mbps was more accurate).
Also like to say that the Help Assistant is excellent, a really good way of keeping the customer up to date.
Re: New to Plusnet with some questions
26-11-2014 11:40 AM
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Sorry for the confusion. There was an issue with this email recently, we've corrected this and can assure you that you won't be billed for your broadband over the first 6 months.
The speed estimate on the welcome email we sent is the correct one (10Mb). The other one you've been provided is wrong and I'll feed that back to the agent in question.
Let us know if you've got any other queries.
Re: New to Plusnet with some questions
26-11-2014 11:50 AM
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Re: New to Plusnet with some questions
26-11-2014 12:10 PM
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Does the welcome email not still send out the ADSL speed estimate rather than the Fibre ?
Quote The speed estimate on the welcome email we sent is the correct one (10Mb)
Surely 10Mb is a bit low for Fibre , I thought BT guarantee that the minimum sync speed will be 15Mbps or they won't offer to provide it...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New to Plusnet with some questions
26-11-2014 12:34 PM
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I'm not sure about the minimum sync, but I've definitely seen estimates lower than this one.
Re: New to Plusnet with some questions
26-11-2014 12:39 PM
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Quote from: MisterW I thought BT guarantee that the minimum sync speed will be 15Mbps or they won't offer to provide it...
I believe that only really applies to BT Retail 'Infinity' branded FTTC.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: New to Plusnet with some questions
26-11-2014 12:45 PM
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Thanks Chris.
Quote The welcome emails should send out the correct speeds, I've seen several since I've returned to the team that have the fibre speeds showing on there.
On the minimum sysnc, I stand corrected, it was originally 15Mb ( by BTw ) in Jan 2010 but they reduced it to 5Mb in Nov 2010
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New to Plusnet with some questions
27-11-2014 9:47 AM
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I've had an email saying the phone line should go over to Plusnet on 12/12/15 but Fibre won't go live until the 13th. The engineer is due to visit on the 12th which means I can't test that the Fibre is working while he is there, and it's going to be virtually impossible for me to book any more time off work if another engineer visit is needed. Is there any way the Fibre can be activated before the 12th?
Re: New to Plusnet with some questions
27-11-2014 10:29 AM
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I hope you mean 12/12/14
Quote I've had an email saying the phone line should go over to Plusnet on 12/12/15 but Fibre won't go live until the 13th
The email is related to the fact that in the past , BB installations may not have been completed until midnight on the day and thus the account not active until the day after.
That's not the case with Fibre, the account SHOULD be active as soon as the installation is complete. The engineer will be able to test the Fibre is working to the modem anyway, and he should wait for you to plug in the router and test it. If for some reason your account isn't activated promptly you should be able to get it activated immediately by calling the CSC.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New to Plusnet with some questions
27-11-2014 10:43 AM
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The text from Plusnet says the fibre will be active by midnight on the 13th and asks that I don't plug in the router until I receive conformation.
Re: New to Plusnet with some questions
27-11-2014 10:58 AM
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It's extremely unlikely to get a date any sooner than the 12th I'm afraid.
Hope everything goes to plan with the install though. Do drop us a reply back here if there's any problems.
Re: New to Plusnet with some questions
27-11-2014 11:02 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New to Plusnet with some questions
27-11-2014 11:09 AM
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Quote from: hoonercat The text from Plusnet says the fibre will be active by midnight on the 13th and asks that I don't plug in the router until I receive conformation.
I think it's best to think of 'midnight on the 13th' as 00:00 rather than 24:00 (each day has a momentary midnight at each end of the day), in this context I think 'by midnight on 13th' probably means by the end of the 12th!
BUT as MisterW says, call in once the engineer's been if it doesn't connect straight away and they should be able to activate you immediately (this may mean you get charged from the 12th rather than from the 13th but I don't imagine that will trouble you as much as not getting activated straight away).
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: New to Plusnet with some questions
12-12-2014 10:30 PM
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Re: New to Plusnet with some questions
12-12-2014 11:17 PM
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