New to Fibre
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- Re: New to Fibre
New to Fibre
14-08-2017 8:09 PM - edited 14-08-2017 8:24 PM
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I have just moved from adsl to fibre I started to get some faults between me and a mate in Ireland when using skype I did a speed test and my download was just over 3meg on adsl I got 12 meg at night and 17-18 meg in the day, all was ok till 7pm and bang down to 6 meg this has happened the last few days.
Forgot to mention I live about 75 yards from my exchange.
Thanks for any help steve
Re: New to Fibre
16-08-2017 1:01 PM
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Sorry to hear you're having speed issues.
It looks like your service is running on a hot virtual path.
This essentially means that the equipment at the exchange is overutilised. It's due to be fixed on the 10th November, however, I've contacted our suppliers to see if we can move your service to a cooler VP.
Can you let us know how it goes over the next few days?
Apologies for any inconvenience caused.
Anoush
Re: New to Fibre
16-08-2017 5:23 PM
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Went down to 3 meg last night for a while, when you say over overutilised do you mean the whole exchange.
I only live about 50-60 yards from the exchange and had to wait longer to get fibre because I was wired direct to the exchange so I had to wait till they installed a cabinet outside the exchange.
Re: New to Fibre
16-08-2017 5:26 PM
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Re: New to Fibre
16-08-2017 5:45 PM
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Thanks for the update.
I don't know a lot about it I usually ring my nephew who some times works at my local exchange but he's on holiday in Croatia.
Re: New to Fibre
17-08-2017 5:07 PM
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Re: New to Fibre
17-08-2017 6:41 PM - edited 17-08-2017 6:41 PM
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Just ran a test 6.35pm(see attachment) and its ok will try again in a while.
Re: New to Fibre
19-08-2017 10:21 AM
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I would like to say thanks to Gandalf and the Plusnet team for sorting out my problem, first class service.
z4
Re: New to Fibre
21-08-2017 3:19 PM
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