New to Fibre but still really slow speeds

[#1]

Have finally been upgraded to fibre and I am ment to be getting speeds upto 35-40 mb but am only getting sometimes 3mb .
I know you say the line wont settle for 10days but even still that seems really slow bearing in mind openreach engineer said the line was testing at 60mb .

[#2]

Forget the settling period, it's not important.
You are syncing at 53.7Mbps currently, and the profile that I see for you is 40MBit (the difference is intentional).
Can you do a wired speed test including further diagnostics please at the BT Speedtester please.

[#3]

I am working Nights at the moment but will try to do a wired test tomorrow when I get up .

[#4]

Similar problem here,
1. Best Effort Test: -provides background information.
Download Speed
2.39 Mbps

0 Mbps 42.23 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.39 Mbps
For your connection, the acceptable range of speedsis 29.56 Mbps-42.23 Mbps .
Additional Information:
IP Profile for your line is - 42.23 Mbps
2. Upstream Test: -provides background information.
Upload Speed
8.73 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8.73Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
As I will be changing the location of the modem & router this week end there will be no point in doing a wired test before next week, it's odd as the first day I was getting download speeds of 30 Mbps.

[#5]

@gleneagles
If it's still the same after that let us know.

[#6]

This is what it says . done the test countless times but keeps saying an error has occurred? the speed drops of to 2mbs around 5pm is that normal ?
Results Image not loaded
1. Best Effort Test:
Download Speed : 14.49 Mbps
2. Upstream Test:
Upload Speed : 4.28 Mbps

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information

[#7]

Quote from: delboy109

the speed drops of to 2mbs around 5pm is that normal ?

Definitely not!
A significant drop around 5pm could suggest (local/exchange?) congestion - 2Mbps suggests serious congestion if that's what it is.

[#8]

Thats what I thought but just assumed it was the settling period.
dick:quote

[#9]

Not even 5pm 
FAQ
Results Image not loaded

1. Best Effort Test:
Download Speed : 2.38 Mbps
2. Upstream Test:
Upload Speed : 4.33 Mbps

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information

[#10]

Is that wired?

[#11]

Yep Ethernet cable from laptop to router .
dick:quote

[#12]

I'd expect a member of staff to request you raise a fault with those results, you can start the troubleshooter here: https://portal.plus.net/apps/kbdfaults (requires login)

[#13]

Thanks just raised a ticket .
dick:quote

[#14]

The tap3 tests haven't come through on our testing. I'm raising for you though now, but we might need the speed tests again.

[#15]

Actually, before I do that, could you create a direct PPP link between the modem and the router?
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
This at least would rule the router out as the problem.