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New to Fibre but still really slow speeds

delboy109
Grafter
Posts: 25
Registered: ‎22-04-2015

New to Fibre but still really slow speeds

Have finally been upgraded to fibre and I am ment to be getting speeds upto 35-40 mb but am only getting sometimes 3mb .
I know you say the line wont settle for 10days but even still that seems really slow bearing in mind openreach engineer said the line was testing at 60mb .
21 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: New to Fibre but still really slow speeds

Forget the settling period, it's not important.
You are syncing at 53.7Mbps currently, and the profile that I see for you is 40MBit (the difference is intentional).
Can you do a wired speed test including further diagnostics please at the BT Speedtester please.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
delboy109
Grafter
Posts: 25
Registered: ‎22-04-2015

Re: New to Fibre but still really slow speeds

I am working Nights at the moment but will try to do a wired test tomorrow when I get up .
Community Veteran
Posts: 8,549
Thanks: 944
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Registered: ‎02-08-2007

Re: New to Fibre but still really slow speeds

Similar problem here,
1. Best Effort Test: -provides background information.
Download Speed
2.39 Mbps

0 Mbps 42.23 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.39 Mbps
For your connection, the acceptable range of speedsis 29.56 Mbps-42.23 Mbps .
Additional Information:
IP Profile for your line is - 42.23 Mbps
2. Upstream Test: -provides background information.
Upload Speed
8.73 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8.73Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
As I will be changing the location of the modem & router this week end there will be no point in doing a wired test before next week, it's odd as the first day I was getting download speeds of 30 Mbps.
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Plusnet Help Team
Plusnet Help Team
Posts: 5,814
Thanks: 561
Fixes: 213
Registered: ‎01-01-2012

Re: New to Fibre but still really slow speeds

@gleneagles
If it's still the same after that let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
delboy109
Grafter
Posts: 25
Registered: ‎22-04-2015

Re: New to Fibre but still really slow speeds

This is what it says . done the test countless times but keeps saying an error has occurred? the speed drops of to 2mbs around 5pm is that normal ?
Results Image not loaded
1. Best Effort Test:
Download Speed : 14.49 Mbps
2. Upstream Test:
Upload Speed : 4.28 Mbps

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information
Community Veteran
Posts: 6,319
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: New to Fibre but still really slow speeds

Quote from: delboy109
the speed drops of to 2mbs around 5pm is that normal ?

Definitely not!
A significant drop around 5pm could suggest (local/exchange?) congestion - 2Mbps suggests serious congestion if that's what it is.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
delboy109
Grafter
Posts: 25
Registered: ‎22-04-2015

Re: New to Fibre but still really slow speeds

Thats what I thought but just assumed it was the settling period.
dick:quote
delboy109
Grafter
Posts: 25
Registered: ‎22-04-2015

Re: New to Fibre but still really slow speeds

Not even 5pm  Angry
FAQ
Results Image not loaded

1. Best Effort Test:
Download Speed : 2.38 Mbps
2. Upstream Test:
Upload Speed : 4.33 Mbps

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information
Community Veteran
Posts: 6,319
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: New to Fibre but still really slow speeds

Is that wired?
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
delboy109
Grafter
Posts: 25
Registered: ‎22-04-2015

Re: New to Fibre but still really slow speeds

Yep Ethernet cable from laptop to router .
dick:quote
Community Veteran
Posts: 6,319
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: New to Fibre but still really slow speeds

I'd expect a member of staff to request you raise a fault with those results, you can start the troubleshooter here: https://portal.plus.net/apps/kbdfaults (requires login)
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
delboy109
Grafter
Posts: 25
Registered: ‎22-04-2015

Re: New to Fibre but still really slow speeds

Thanks just raised a ticket .
dick:quote
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: New to Fibre but still really slow speeds

The tap3 tests haven't come through on our testing. I'm raising for you though now, but we might need the speed tests again.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: New to Fibre but still really slow speeds

Actually, before I do that, could you create a direct PPP link between the modem and the router?
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
This at least would rule the router out as the problem.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team