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New to FTTC today but well below expected clean

Luzern
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Registered: ‎31-07-2007

New to FTTC today but well below expected clean

Getting 18 instead of 40, which is quite disappointing for a change from a very good ADSL connection . I have a Mk 5 SSFP employed too.

I hope I shall see an improvement, but, please, will someone look to see if there is a problem?

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
30 REPLIES
Luzern
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Re: New to FTTC today but well below expected clean

@Townman

Have you any thoughts on this?

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
RealAleMadrid
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Re: New to FTTC today but well below expected clean

Call customer service and report a speed fault and don't accept any nonsense about there being a 10 day training period for FTTC, it isn't true.

Superuser
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Re: New to FTTC today but well below expected clean

My first instinct is that having moved from a “very good” ADSL service (18+ Mbps?) your PN profile has not yet updated to the FTTC capability ... which (I believe to still be the case) if you have a fixed IP address still influences download speed.

@Gandalf - can you please confirm this assertion?

Thereafter it’s a line fault ... and there is no 10 day stabilisation period for fibre ... so do push back on any wait 10 day answer.
Plusnet Help Team
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Re: New to FTTC today but well below expected clean

Sorry to hear you're experiencing speed problems with your new fibre service.

 

My first instinct is that having moved from a “very good” ADSL service (18+ Mbps?) your PN profile has not yet updated to the FTTC capability ... which (I believe to still be the case) if you have a fixed IP address still influences download speed.

The speed profile on your account is still set to 6300kbps. As you're getting 18mbps that's not having an impact.

 

Our tests are showing your router in sync at 17.9mbps with no obvious causes.

Assuming you've tried the checks here I'd raise a fault to us a http://faults.plus.net so we can arrange an engineer.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Luzern
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Re: New to FTTC today but well below expected clean

@Townman ADSL speed was 6-7000 kbps

@Gandalf I don't get comment, The speed profile on your account is still set to 6300kbps". Even if it makes no difference, how can an ADSL profile be on a VDSL connection.

I will do tests idc.

 

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Plusnet Help Team
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Re: New to FTTC today but well below expected clean

I don't get comment, The speed profile on your account is still set to 6300kbps". Even if it makes no difference, how can an ADSL profile be on a VDSL connection.

Apologies for the confusion. I was referring to the speed profile on your account on our side. This should automatically match the IP profile of the line but can take a few days to adjust by itself.

Due to the way your connection routes across our network this won't be having an impact on your speeds.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Superuser
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Re: New to FTTC today but well below expected clean

It is not an ADSL / FTTC profile just a speed profile to control the data transfer rate. Depending on your service characteristics it might have no bearing on your service’s performance. It has in the past (and could for some) inhibit ADSL to FTTC upgrade performance.

Gandalf has affirmed that in your case it has no bearing.
Luzern
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Re: New to FTTC today but well below expected clean

@Gandalf I attempted to use the test socket of my own router, but could not get on line, but the computer network settings evidenced activity @ 72 Mbps.

If I may, I'll take the offer PN's router for P&P costs. That'll teach me to not be stingy!Embarrassed

Can one be sent asap? Please!

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Plusnet Help Team
Plusnet Help Team
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Re: New to FTTC today but well below expected clean

I don’t think that 72mbps indicates your actual connection speed, that’d be the speed of the wireless signal from your computer to your router.

When you plugged your router into the test socket, was the DSL light stable or flashing?

I’ll be happy to send you a Hub One router though, this will be tomorrow’s task when I’m back in the office.
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 Anoush Mortazavi
 Plusnet Help Team
Luzern
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Re: New to FTTC today but well below expected clean

@GandalfThank you for reply. I shall await the router. I wasn't meaning speed obtained, more of evidence something going on.

TBH after so many hours I don't recall  sate of DSL light, I do recall the WAN light  being illuminated, but dull. RJ11 in test socket was difficult to choose whether should be inserted clip up or down.

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Browni
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Re: New to FTTC today but well below expected clean

This thread is severely lacking info!

What are the expected speeds which can be found here

and

What does the router indicate in it's stats page?

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Plusnet Help Team
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Re: New to FTTC today but well below expected clean

@Luzern no problems, I've sent you a new router now. It should arrive shortly.

 

RJ11 in test socket was difficult to choose whether should be inserted clip up or down.

A RJ11 connector wouldn't fit into the test socket. You'll need to use a microfilter.

The new router we'll send you will come with one if you don't have a filter.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Luzern
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Re: New to FTTC today but well below expected clean

@Gandalf It came to me earlier today. Dare I put it down to a severe senior moment hour? My Billion 8800NL is in the test socket, but there appears to be no improvement.
For record

Connection statslate 23/4

 

adsl info --stats
adsl: ADSL driver and PHY status
Status: Showtime
Last Retrain Reason:    8000
Last initialization procedure status:   0
Max:    Upstream rate = 5642 Kbps, Downstream rate = 20935 Kbps
Bearer: 0, Upstream rate = 5642 Kbps, Downstream rate = 18158 Kbps

Link Power State:       L0
Mode:                   VDSL2 Annex B
VDSL2 Profile:          Profile 17a
TPS-TC:                 PTM Mode(0x0)
Trellis:                U:ON /D:ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):        5.9             6.4
Attn(dB):        26.4            0.0
Pwr(dBm):        11.8            6.3

                        VDSL2 framing
                        Bearer 0
MSGc:           26              26
B:              51              175
M:              1               1
T:              57              38
R:              12              14
S:              0.0910          0.9896
L:              5624            1536
D:              355             1
I:              64              95
N:              64              190

                        Counters
                        Bearer 0
OHF:            4337108         619232
OHFErr:         21              5
RS:             988817370               1142886
RSCorr:         22359           7
RSUnCorr:       1839            0

                        Bearer 0
HEC:            365             0
OCD:            2               0
LCD:            2               0
Total Cells:    788952631               0
Data Cells:     3820693         0
Drop Cells:     0
Bit Errors:     0               0

ES:             36              8
SES:            20              0
UAS:            10825           10805
AS:             22581

                        Bearer 0
INP:            3.00            0.00
INPRein:        0.00            0.00
delay:          8               0
PER:            5.20            9.43
OR:             49.14           27.12
AgR:            18206.87        5669.13

Bitswap:        601/601         625/625

Total time = 9 hours 26 min 8 sec
FEC:            22359           7
CRC:            21              5
ES:             36              8
SES:            20              0
UAS:            10825           10805
LOS:            2               0
LOF:            16              0
LOM:            0               0
Latest 15 minutes time = 11 min 8 sec
FEC:            19              0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Previous 15 minutes time = 15 min 0 sec
FEC:            366             0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Latest 1 day time = 9 hours 26 min 8 sec
FEC:            22359           7
CRC:            21              5
ES:             36              8
SES:            20              0
UAS:            10825           10805
LOS:            2               0
LOF:            16              0
LOM:            0               0
Previous 1 day time = 0 sec
FEC:            0               0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Since Link time = 6 hours 16 min 37 sec
FEC:            22359           7
CRC:            21              5
ES:             8               5
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
 > 

This morning G_INP had been enabled. Her are details of that and new connection stats taken this morning.

 

 

			Downstream		Upstream
General
	rtx_tx          	39              	0               
	rtx_c           	39              	0               
	rtx_uc          	0               	0               
	LEFTRS          	1               	0               
	minEFTR         	20733           	0               
	errFreeBits     	6330422         	0               
Bearer 0
	RxQueue         	16              	0               
	TxQueue         	8               	0               
	G.INP Framing   	18              	0               
	G.INP Lookback  	8               	0               
	RRC Bits        	0               	24              
	Interleave depth	8               	1               
	INP             	43.00           	0.00            
	INPRein         	0.00            	0.00            
	Delay           	0               	0               
Bearer 1
	Interleave depth	1               	0               
	INP             	2.50            	0.00            
	INPRein         	2.50            	0.00            
	Delay           	0               	0
==============================================================

adsl info --stats
adsl: ADSL driver and PHY status
Status: Showtime
Last Retrain Reason:    1
Last initialization procedure status:   0
Max:    Upstream rate = 5594 Kbps, Downstream rate = 21183 Kbps
Bearer: 0, Upstream rate = 5594 Kbps, Downstream rate = 20737 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State:       L0
Mode:                   VDSL2 Annex B
VDSL2 Profile:          Profile 17a
TPS-TC:                 PTM Mode(0x0)
Trellis:                U:ON /D:ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):        6.4             6.3
Attn(dB):        26.4            0.0
Pwr(dBm):        11.8            6.3

                        VDSL2 framing
                        Bearer 0
MSGc:           -6              26
B:              235             175
M:              1               1
T:              0               38
R:              14              14
S:              0.3622          0.9980
L:              5522            1523
D:              8               1
I:              250             95
N:              250             190
Q:              8               0
V:              1               0
RxQueue:                16              0
TxQueue:                8               0
G.INP Framing:          18              0
G.INP lookback:         8               0
RRC bits:               0               24
                        Bearer 1
MSGc:           90              -6
B:              0               0
M:              2               0
T:              2               0
R:              16              0
S:              10.6667         0.0000
L:              24              0
D:              1               0
I:              32              0
N:              32              0
Q:              0               0
V:              0               0
RxQueue:                0               0
TxQueue:                0               0
G.INP Framing:          0               0
G.INP lookback:         0               0
RRC bits:               0               0

                        Counters
                        Bearer 0
OHF:            0               362628
OHFErr:         0               1
RS:             222352760               3692510
RSCorr:         463             2
RSUnCorr:       0               0
                        Bearer 1
OHF:            1258396         0
OHFErr:         0               0
RS:             7550008         0
RSCorr:         6               0
RSUnCorr:       0               0

                        Retransmit Counters
rtx_tx:         45              0
rtx_c:          45              0
rtx_uc:         0               0

                        G.INP Counters
LEFTRS:         1               0
minEFTR:        20733           0
errFreeBits:    6387300         0

                        Bearer 0
HEC:            0               0
OCD:            0               0
LCD:            0               0
Total Cells:    806067206               0
Data Cells:     5836847         0
Drop Cells:     0
Bit Errors:     0               0

                        Bearer 1
HEC:            0               0
OCD:            0               0
LCD:            0               0
Total Cells:    0               0
Data Cells:     0               0
Drop Cells:     0
Bit Errors:     0               0

ES:             13              6
SES:            10              0
UAS:            3428            3418
AS:             20216

                        Bearer 0
INP:            43.00           0.00
INPRein:        0.00            0.00
delay:          0               0
PER:            0.00            9.51
OR:             0.01            26.89
AgR:            20769.93        5621.15

                        Bearer 1
INP:            2.50            0.00
INPRein:        2.50            0.00
delay:          0               0
PER:            16.06           0.01
OR:             47.81           0.01
AgR:            47.81   0.01

Bitswap:        418/418         530/530

Total time = 16 hours 56 min 33 sec
FEC:            61869           15
CRC:            1790            7
ES:             13              6
SES:            10              0
UAS:            3428            3418
LOS:            1               0
LOF:            7               0
LOM:            0               0
Latest 15 minutes time = 11 min 33 sec
FEC:            68              0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Previous 15 minutes time = 15 min 0 sec
FEC:            9               0
CRC:            0               1
ES:             0               1
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Latest 1 day time = 16 hours 56 min 33 sec
FEC:            61869           15
CRC:            1790            7
ES:             13              6
SES:            10              0
UAS:            3428            3418
LOS:            1               0
LOF:            7               0
LOM:            0               0
Previous 1 day time = 0 sec
FEC:            0               0
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Since Link time = 5 hours 36 min 55 sec
FEC:            463             2
CRC:            0               1
ES:             0               1
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
 >     		

When the router arrives, I use it, as I guess I'll need do that for the faulting purpose.

 

@Browni I hope the above is also useful to you,fttc est 2404.gif

 

 

Plusnet wae 36/24

OT Noted that against my ADSL estimates is "Left in Jumper", but at my daughter's, who has been on fibre for a few years, nothing. Significance, if any?

 

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Luzern
All Star
Posts: 3,508
Thanks: 378
Fixes: 3
Registered: ‎31-07-2007

Re: New to FTTC today but well below expected clean

@Gandalf  and other staff. The performance of my Fibre gives little hope that sync will increase much beyond the MIGALS. I can see no effective way of contacting HQ. Therefore this is formal notice to Plusnet, given at 17:14 hours 29/04/2018 that I invoke my right reject the current VDSL service on my account, and wish to revert to my previous legacy ADSL 2+ service at the same monthly cost and benefits as before.

No one has to agree with my opinion, but in the time I have left a miracle would be nice.