cancel
Showing results for 
Search instead for 
Did you mean: 

New speeds?

patti
Grafter
Posts: 105
Thanks: 1
Registered: ‎25-01-2015

New speeds?

Had an email informing me that on 1st August my download speed is changing from 38Mb to 52Mb and the upload is changing from 19Mb to 9.5Mb. I have been checking my speeda nd there is certainly a drop in the upload but my download speeds have not increased beyond 20megs to 31megs approx? 

 

so, firstly, when will I see an appreciable speed increase? and secondly why has the upload been halved? 

I can see a lot of disgruntled people posting about their problems with this! I know I'm getting fed up with Plusnet and will definitely consider leaving if these problems aren't sorted out! after all we ARE paying for a service that's NOT being delivered....

http://screenshot.co/#!/abd4109a09

17 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: New speeds?

Your speeds - from the speed test you posted - won't change

It is the maximum speeds for your product which are being changed

That is from up to 40 to up to 55 for downstream and from up to 20 to up to 10 for the upstream

Looking at your results I am surprised that you are getting as good an upstream as you show given your downstream number - were those results wired or wireless

patti
Grafter
Posts: 105
Thanks: 1
Registered: ‎25-01-2015

Re: New speeds?

Thanks for your reply Oldjim.. It wasn't made clear that this was the case.. the email inferred that the speeds were being increased for useage, not as you have just let me know the max speed attainable for the product. BUT I still would like to know why the upload has been halved? (Unwired test)

patti
Grafter
Posts: 105
Thanks: 1
Registered: ‎25-01-2015

Re: New speeds?

Having read a lot of posts on this subject .. Plusnet should have offered a discount if they are cutting their upload speeds.. not a good move Plusnet or should that be  'Lessnet' ...

patti
Grafter
Posts: 105
Thanks: 1
Registered: ‎25-01-2015

Re: New speeds?

this is how temperamental my speeds are ..

 

http://screenshot.co/#!/e791b4aa27

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: New speeds?

How about running a wired test

Also the result from this would help a lot https://portal.plus.net/my.html?action=data_transfer_speed

In answer to your other question - Cost - You are being moved from an 80/20 (Plusnet restricted to 40/20) to 55/10

patti
Grafter
Posts: 105
Thanks: 1
Registered: ‎25-01-2015

Re: New speeds?

Cost? I have lost half my upload speed and I am going to be charged more for my service? that does not sound like a good deal to me. In reply to the link you supplied: 

Estimated line speed:There's no speed estimate currently held on your account.Current line speed:40 Mb

I never get 40Mb it's erratic all the time.

 

http://screenshot.co/#!/b3b7a6a913  (wired) 

 

patti
Grafter
Posts: 105
Thanks: 1
Registered: ‎25-01-2015

Re: New speeds?

Can someone please post a copy of the email we received about the speed changes? I can't seem to locate it for some reason. Many thanks

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: New speeds?

From that wired test - you haven't lost anything

Although why the tested speed is so slow I don't know

What does this give for the IP Profile http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do

patti
Grafter
Posts: 105
Thanks: 1
Registered: ‎25-01-2015

Re: New speeds?

This is the result: 

http://screenshot.co/#!/d0a9275caf

patti
Grafter
Posts: 105
Thanks: 1
Registered: ‎25-01-2015

Re: New speeds?

This is the correct result

 

http://screenshot.co/#!/5cd8cd7cd5

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: New speeds?

Although the screen shot doesn't give the IP profile it would tend to indicate that your line should be running at almost full speed

See this from mine

2016-08-08_103843.jpg

This indicates that there is a major problem but I have no idea where although there could be a very high error rate

As a first step please raise a fault here https://faults.plus.net

I would guess that you should be seeing wired speeds of about 38Mb/s down and 19Mb/s up and when you move to 55/10 you would get about 53Mb/s down and 9.5Mb/s up

patti
Grafter
Posts: 105
Thanks: 1
Registered: ‎25-01-2015

Re: New speeds?

I do sometimes get a higher speed but roughly around 31 meg.. then it will drop like a stone. I mostly use an unwired laptop. But still I have been advised by staff here that even using unwired should give me better then I am getting. It's very hit and miss. I was also told last time I registered a fault (on the phone) that my speeds were acceptable and no Engineer visit was needed. And now that my upload has been halved it's not looking too good is it?

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: New speeds?

Unless you get the problem sorted you upload speeds won't be affected as you are not getting even 10Mb/s

Why did you raise a phone fault

In any case you need to raise a broadband fault using the link I gave

patti
Grafter
Posts: 105
Thanks: 1
Registered: ‎25-01-2015

Re: New speeds?

The reason I raised this is because of the ongoing erratic speeds. My upload speeds were better than they are since the 1st august. I raised my previous fault a few months ago and spoke to a member of staff regarding my problems. Since I first signed to Plusnet in Feb 2015 I had speeds of up to 38meg on my unwired laptop but only for a short while and then they dropped etc., etc., .. I can see from others' posts here that I am not alone in this predicament. I explained to Plusnet  when I signed up for the 40/20 deal that I would be using an unwired set up. I was told this was fine and from the results I achieved from the start I assume this should still be the case.