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New speeds for new customers?

LordFox
Grafter
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Registered: 10-03-2008

New speeds for new customers?

I've just read about the upcoming change for existing customers on the 40/20 service, to 52/9.4 (55/10Huh).

Is anything going to happen for new fibre customers to the 38/1.9 service?

I suppose I'm asking: is the 52/9.4 only going to be available to existing customers who are lucky* enough to be on that original 40/20 speed? Or will the 38/1.9 change to that?

I'm struggling to justify the cost of moving from my ADSL to 80/20 Unlimited Extra, and the 52/9.4 would be enough and more affordable assuming the same pricing as the Unlimited. 38/1.9 isn't worth paying that extra for.

 

*I know losing 10Mbps upstream isn't 'lucky'.

16 REPLIES
Community Veteran
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Re: New speeds for new customers?

This has been puzzling me too, unless the fibre options are going to be three tiered at 80/20, 55/10, 40/2 I'd have to assume that 40/2 will all, slowly, be moved up to 55/10 in a similar roll out to ADSL Max -> ADSL2 upgrades were. 

Maybe 40/20 is a smaller footprint of users to test out the regrades on which is why we're going first.

It could also be that as 40/20 is (i believe) an artificially throttled 80/20 service, regrading them first will save PN more money in the short term as their costs to wholesale will drop and then they can concentrate on the 40/2ers.

 

All, uninformed speculation of course, maybe we'll get a definitive answer in the morning.

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St3
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Re: New speeds for new customers?

BT are offering 52mb as standard now aswell.

zishan
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Re: New speeds for new customers?

I'm on 40/20 and dsl checker only shows 35mb, so I kinda get around that on speedtest. So the 52mb is not going to benefit me, It's just a white flag to the price increase.

rongtw
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Re: New speeds for new customers?

Yes i have said this previously , PN are trying to make customers think they are getting something for FREE ,, You are getting extra download ?? In reality most will stay at their speed as is now , maybe a minor increase .

But the main thing most will see is a drop !! in upload speed

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dnpark38
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Re: New speeds for new customers?

I'm on 40/20 getting 30/5 what will I be on at my upcoming contract renewal?

http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
MattyC
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Re: New speeds for new customers?

There will be no changes to anybody on 40/10, though bear in mind it's a legacy package so any changes would lead to 40/2.

Read the OP incorrectly. There won't be any changes to anyone on 40/2 packages.

Matty

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dnpark38
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Re: New speeds for new customers?


MattyC wrote:

There will be no changes to anybody on 40/10, though bear in mind it's a legacy package so any changes would lead to 40/2.

Matty


Yes but I'm supposed to be 40/20 and getting 5.  So what effect will I see?

http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
MattyC
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Re: New speeds for new customers?

Your product will change, though it's likely that you'll see the same speeds based on the standard of your connection.

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Community Gaffer
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Re: New speeds for new customers?

It's unlikely to make any change for you as you're not at the top end of either the upload or download speeds.

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LordFox
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Re: New speeds for new customers?


MattyC wrote:

Read the OP incorrectly. There won't be any changes to anyone on 40/2 packages.

Matty


Then, will PN be offering the 52/9 to new customers as a package in its own right? Or, after August when all this happens (I think) - will the same two packages (40/2 and 80/20) still exist as they are, and only those on fibre?

 

I'm pressing the issue because the 52/9 would suit me... the 40/2 is useless for the upload speed and 80/20 is more than I can justify spending.

Since it looks like I do *need* to get some more speed, that means potentially looking elsewhere at 55/10-ish offers. That's a shame when I've been here for... so long I can't even remember.

Community Gaffer
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Re: New speeds for new customers?

There are no plans to offer this to new customers right now, it's only changing for those on the older 40/20 product.

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LordFox
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Re: New speeds for new customers?

Thank you for the confirmation. That's a shame though.

rongtw
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Re: New speeds for new customers?

MattyC ?  Your product will change, though it's likely that you'll see the same speeds based on the standard of your connection

So am i correct in presuming that despite PN Hype of Ok we have given customers extra download speeds ,

The majority of customers in fact will only see a lowerd upload ?

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Community Gaffer
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Re: New speeds for new customers?

If the customer isn't going to see any change on the upload, it's likely they won't see much of a detriment on the download too in reality as their line may not be capable of seeing higher speeds than 10Mb/s on up if they can't get near the 40Mb/s on down.

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