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New speed problem

FIXED
medea
Grafter
Posts: 76
Registered: 30-07-2007

New speed problem

Long term 40/20 user with static IP address.  Enforced switch to 55/10 eventually settled down with very steady speeds of 51~52 / 9.4-9.5 and very stable pings 16-20ms.  Recently pings have become more variable and now performance has fallen off with download speed under 38, upload unchanged.  iplayer has shown a tendency to hang which is a nuisance that used to be very rare.  Attached ping graph seems fairly typical

<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/a5b6449ecf78946240076118edbb5f5f-25-10-2016.html"><img alt="My Broadband Ping - RogerFibre" src="http://www.thinkbroadband.com/ping/share-thumb/a5b6449ecf78946240076118edbb5f5f-25-10-2016.png" /></a>

Suggestions please.

5 REPLIES
Andrue
Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: 12-01-2015

Re: New speed problem

a5b6449ecf78946240076118edbb5f5f-25-10-2016

All looks fairly normal to me. Just a connection in use during the day and mostly idle at night. There's a small amount of packet loss around 2am but barely worth mentioning.

Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: New speed problem

Have you checked your IP Profile from a BT diagnostic speed test and the current line speed?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: New speed problem

Fix

 
Testing your line isn't showing any problems. There was an incorrect setting on your account that I've now corrected, can you try a disconnect/reconnect of the router and see if the speeds improve?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
medea
Grafter
Posts: 76
Registered: 30-07-2007

Re: New speed problem

Thanks Chris.  Normal service resumed.  Confirmed with BT speed test.

Prompt service much appreciated.

Moderator
Moderator
Posts: 18,113
Thanks: 2,655
Fixes: 196
Registered: 06-04-2007

Re: New speed problem

Moderator's note by Mike (Mav): I have changed the fix to Chris as per message 5.

Forum Moderator and Customer
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