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New speed problem

Posts: 76
Registered: ‎30-07-2007

New speed problem

Long term 40/20 user with static IP address.  Enforced switch to 55/10 eventually settled down with very steady speeds of 51~52 / 9.4-9.5 and very stable pings 16-20ms.  Recently pings have become more variable and now performance has fallen off with download speed under 38, upload unchanged.  iplayer has shown a tendency to hang which is a nuisance that used to be very rare.  Attached ping graph seems fairly typical

<a title="Broadband Ping" href=""><img alt="My Broadband Ping - RogerFibre" src="" /></a>

Suggestions please.

Posts: 775
Thanks: 90
Fixes: 1
Registered: ‎12-01-2015

Re: New speed problem


All looks fairly normal to me. Just a connection in use during the day and mostly idle at night. There's a small amount of packet loss around 2am but barely worth mentioning.

Community Veteran
Posts: 26,739
Thanks: 953
Fixes: 10
Registered: ‎10-04-2007

Re: New speed problem

Have you checked your IP Profile from a BT diagnostic speed test and the current line speed?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: New speed problem


Testing your line isn't showing any problems. There was an incorrect setting on your account that I've now corrected, can you try a disconnect/reconnect of the router and see if the speeds improve?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Posts: 76
Registered: ‎30-07-2007

Re: New speed problem

Thanks Chris.  Normal service resumed.  Confirmed with BT speed test.

Prompt service much appreciated.

Posts: 18,507
Thanks: 2,855
Fixes: 232
Registered: ‎06-04-2007

Re: New speed problem

Moderator's note by Mike (Mav): I have changed the fix to Chris as per message 5.

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