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New speed problem

FIXED
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Grafter
Posts: 76
Registered: ‎30-07-2007

New speed problem

Long term 40/20 user with static IP address.  Enforced switch to 55/10 eventually settled down with very steady speeds of 51~52 / 9.4-9.5 and very stable pings 16-20ms.  Recently pings have become more variable and now performance has fallen off with download speed under 38, upload unchanged.  iplayer has shown a tendency to hang which is a nuisance that used to be very rare.  Attached ping graph seems fairly typical

<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/a5b6449ecf78946240076118edbb5f5f-25-10-2016.html"><img alt="My Broadband Ping - RogerFibre" src="http://www.thinkbroadband.com/ping/share-thumb/a5b6449ecf78946240076118edbb5f5f-25-10-2016.png" /></a>

Suggestions please.

5 REPLIES 5
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Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: ‎12-01-2015

Re: New speed problem

a5b6449ecf78946240076118edbb5f5f-25-10-2016

All looks fairly normal to me. Just a connection in use during the day and mostly idle at night. There's a small amount of packet loss around 2am but barely worth mentioning.

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Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: New speed problem

Have you checked your IP Profile from a BT diagnostic speed test and the current line speed?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: New speed problem

Fix

 
Testing your line isn't showing any problems. There was an incorrect setting on your account that I've now corrected, can you try a disconnect/reconnect of the router and see if the speeds improve?
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Grafter
Posts: 76
Registered: ‎30-07-2007

Re: New speed problem

Thanks Chris.  Normal service resumed.  Confirmed with BT speed test.

Prompt service much appreciated.

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Moderator
Moderator
Posts: 20,324
Thanks: 3,782
Fixes: 416
Registered: ‎06-04-2007

Re: New speed problem

Moderator's note by Mike (Mav): I have changed the fix to Chris as per message 5.

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