New speed problem
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- Re: New speed problem
26-10-2016 12:59 AM
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Long term 40/20 user with static IP address. Enforced switch to 55/10 eventually settled down with very steady speeds of 51~52 / 9.4-9.5 and very stable pings 16-20ms. Recently pings have become more variable and now performance has fallen off with download speed under 38, upload unchanged. iplayer has shown a tendency to hang which is a nuisance that used to be very rare. Attached ping graph seems fairly typical
<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/a5b6449ecf78946240076118edbb5f5f-25-10-2016.html"><img alt="My Broadband Ping - RogerFibre" src="http://www.thinkbroadband.com/ping/share-thumb/a5b6449ecf78946240076118edbb5f5f-25-10-2016.png" /></a>
Suggestions please.
Fixed! Go to the fix.
Re: New speed problem
26-10-2016 8:33 AM - edited 26-10-2016 8:33 AM
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All looks fairly normal to me. Just a connection in use during the day and mostly idle at night. There's a small amount of packet loss around 2am but barely worth mentioning.
Re: New speed problem
26-10-2016 8:59 AM
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Have you checked your IP Profile from a BT diagnostic speed test and the current line speed?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
26-10-2016 9:56 AM
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Re: New speed problem
26-10-2016 11:59 AM
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Thanks Chris. Normal service resumed. Confirmed with BT speed test.
Prompt service much appreciated.
Re: New speed problem
26-10-2016 3:30 PM
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Moderator's note by Mike (Mav): I have changed the fix to Chris as per message 5.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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