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New speed problem

FIXED
medea
Grafter
Posts: 76
Registered: ‎30-07-2007

New speed problem

Long term 40/20 user with static IP address.  Enforced switch to 55/10 eventually settled down with very steady speeds of 51~52 / 9.4-9.5 and very stable pings 16-20ms.  Recently pings have become more variable and now performance has fallen off with download speed under 38, upload unchanged.  iplayer has shown a tendency to hang which is a nuisance that used to be very rare.  Attached ping graph seems fairly typical

<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/a5b6449ecf78946240076118edbb5f5f-25-10-2016.html"><img alt="My Broadband Ping - RogerFibre" src="http://www.thinkbroadband.com/ping/share-thumb/a5b6449ecf78946240076118edbb5f5f-25-10-2016.png" /></a>

Suggestions please.

5 REPLIES 5
Andrue
Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: ‎12-01-2015

Re: New speed problem

a5b6449ecf78946240076118edbb5f5f-25-10-2016

All looks fairly normal to me. Just a connection in use during the day and mostly idle at night. There's a small amount of packet loss around 2am but barely worth mentioning.

jelv
Seasoned Hero
Posts: 26,786
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: New speed problem

Have you checked your IP Profile from a BT diagnostic speed test and the current line speed?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: New speed problem

Fix

 
Testing your line isn't showing any problems. There was an incorrect setting on your account that I've now corrected, can you try a disconnect/reconnect of the router and see if the speeds improve?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
medea
Grafter
Posts: 76
Registered: ‎30-07-2007

Re: New speed problem

Thanks Chris.  Normal service resumed.  Confirmed with BT speed test.

Prompt service much appreciated.

Mav
Moderator
Moderator
Posts: 22,262
Thanks: 4,691
Fixes: 512
Registered: ‎06-04-2007

Re: New speed problem

Moderator's note by Mike (Mav): I have changed the fix to Chris as per message 5.

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