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New network: very slow page loading and buffering

andytay
Rising Star
Posts: 75
Thanks: 14
Registered: 17-05-2016

New network: very slow page loading and buffering

Been having issues with slow web pages and buffering on videos could someone have a look please?

 

core2-hu0-18-0-0.southbank.ukcore.bt.net (62.172.103.24) 4.990 ms

5 REPLIES
Mandeep37
Newbie
Posts: 5
Registered: 17-09-2016

Re: Gateway Check Issues.

Been having the same issues as @andytay. Some pages take a long time to load. And then Google Chrome pops up saying "do you want to wait and/or kill the page?" You wait and wait and then it loads. Videos are now also suddenly buffering on YouTube and Facebook.

I never had ANY of these issues on the old network. Can someone please look at this and advise how this can be fixed? Or is this an "ongoing" problem/process?

Gateway Tool check says:-

  • core2-hu0-18-0-0.colindale.ukcore.bt.net (62.172.103.16) 5.692 ms

    Thanks.

    Mandeep





Moderator
Moderator
Posts: 17,072
Thanks: 2,054
Fixes: 142
Registered: 06-04-2007

Re: Gateway Check Issues.

Moderator's note by Mike (Mav)

Two posts moved to new thread and title changed

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

rongtw
Seasoned Hero
Posts: 6,543
Thanks: 1,271
Fixes: 12
Registered: 01-12-2010

Re: Gateway Check Issues.

They have been having problems with new network https://community.plus.net/t5/Fibre-Broadband/High-packet-loss-and-other-DNS-issues/td-p/1354749.

But was under the impression it had been fixed ? there is some network maintenance next week , but i cant say if its connected .

Hopefully one of PN staff will check this Thumbs Up

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kregler
Hooked
Posts: 6
Thanks: 1
Registered: 02-10-2016

Re: Gateway Check Issues.

Same issues here. Only been with Plusnet a month...kind of wishing i stayed with Sky now as never had this issue for the past 10 years of service from them

andytay
Rising Star
Posts: 75
Thanks: 14
Registered: 17-05-2016

Re: Gateway Check Issues.

Welcome to Plusnet where we'll screw you proud!