New line, Speeds slower than previous provider
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- New line, Speeds slower than previous provider
New line, Speeds slower than previous provider
28-01-2021 11:21 PM - edited 28-01-2021 11:27 PM
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Hi, guys.
over the past few years, I've been with Sky and TalkTalk and have been getting a solid 5.5-6.4mbps download (56 - 62mbits)
I today have been activated with Plusnet and am being told the maximum my line can receive is 49mbps. and I'm getting active (42mbps down - 8mbps up)
I fail to understand how providers offering the same package can differ so much with speed. I'm working from home and have a high internet consumption alongside average home internet devices.
to the point though, the speed isn't enough for me and I need more. am I missing a speed boost package or something that I need to get the full potential from my line with Plusnet?
Latest Speedtest: (only device on the network and using cat5)
Re: New line, Speeds slower than previous provider
29-01-2021 1:22 PM
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@scottybuk Welcome to the forum. 🙂
Do you know whether with the previous providers it was LLU, where the ISP has its own equipment in the exchange?
Also, if you can post the results from
https://www.broadbandchecker.btwholesale.com/#/ADSL
redacting personal info, some light may be shed.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: New line, Speeds slower than previous provider
29-01-2021 2:56 PM
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Thank you for the warm welcome. I got the following information for you:
The premise/line is associated with exchange which is NOT part of current fibre priority programme.
The premise/line is associated with exchange where WLR is not withdrawn.
The premise/line is associated with exchange where SOADSL service is restricted.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
Re: New line, Speeds slower than previous provider
29-01-2021 3:16 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: New line, Speeds slower than previous provider
29-01-2021 3:21 PM
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Hi, Dvorak.
I have:
- Unlimited Fibre Extra
Re: New line, Speeds slower than previous provider
29-01-2021 4:05 PM
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@scottybuk posting the results of the DSL Checker using your phone number rather than address would provide more useful information.
What you have posted does not match your earlier post.
Re: New line, Speeds slower than previous provider
29-01-2021 4:26 PM
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the above information if fro m landline, not address.
Re: New line, Speeds slower than previous provider
29-01-2021 8:02 PM
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This might not be very helpful, but looking at the BT wholesale checker, the thing leaping out at me is the "FTTP = available" bit. I'd be straight on the phone to Plusnet to cancel while you can during the cooling off period and get straight on to a provider who can hook you up to some 300 Mbps loveliness!
Re: New line, Speeds slower than previous provider
29-01-2021 8:17 PM
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@timmys not a very smart first post - Fibre on Demand is an expensive solution designed more for business. Think Thousands to have it installed!
@scottybuk Normally when you use the phone number for the DSL checker it reports current observed speeds and the details in the bridge tap section are filled in. Is this a recent install?
If so, it would be worth checking again in a day or two.
Re: New line, Speeds slower than previous provider
29-01-2021 8:19 PM
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Re: New line, Speeds slower than previous provider
29-01-2021 8:21 PM
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If there was a provider to offer me 300mbps without costing me 3 figures a month id probably jump on it lol
Re: New line, Speeds slower than previous provider
29-01-2021 8:24 PM
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@Mustrum - ah yeah - missed the "on Demand" bit. Consider me suitable admonished by your rather rude 2,318 post.
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