New internet dropping out
Hi @Nev123 Thank you for reaching out, and welcome to our Community Forum.
I'm sorry to hear about the issues that you're having with your service, the daily drop outs are also apparent on our end.
Saying that, I've run some tests on your line and can see no issues with the BT Network. This indicates that there may be an issue with the internal wiring within the property which may be causing the problems. Please connect your router directly into the master socket and leave it in there for three days, do not use any extension wiring at all.
If you can as well, you can try to take off the face plate on your master socket and connect your router directly into the test socket which lies behind it. Let us know how you get on once you've managed to do this, and we'll take it from there. As there are no faults appearing on the line, if a fault is raised with Openreach, it is likely that an engineer appointment will be required.
In this case, we'd like to make sure that there are no internal faults, as if the fault is found to be internal, a £65.00 call out charge will be applied onto the account.
Thank you for your response. As the line is clearly cutting out on a daily basis, we'd be more than happy to have this raised to Openreach. We just try to do everything ewe can to ensure that the fault is external prior to doing so, in order to avoid the possibility of the £65.00 call out charge being applied.
If you'd like to go ahead with the fault, head over to faults.plus.net and raise it with our Technical Support Team, who'll get back in touch with you.
