New installation - no change in download speed
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New installation - no change in download speed
31-12-2014 6:42 AM
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Thanks.
Re: New installation - no change in download speed
31-12-2014 8:47 AM
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Rang the helpline, my profile hadn't been changed, once done was advised to turn off and turn back on the BT openreach box and the plusnet router, the helpdesk said it might take up to 24 hours, but after the restart the speed was as I was expecting...does fluctuate slightly to being with but you should see the difference with a speed test within 24 hours and a reboot, if not...I'd get back to the helpdesk and ask them to check, HNY!
Re: New installation - no change in download speed
31-12-2014 9:38 AM
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Oncee the current line speed has changed
You do not turn off the BT Modem just go into the router interface and click on disconnect then after about 20 secs click on connect
Re: New installation - no change in download speed
31-12-2014 11:25 AM
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Thanks
Re: New installation - no change in download speed
31-12-2014 1:19 PM
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Re: New installation - no change in download speed
31-12-2014 3:48 PM
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As you pointed out it is a mistake by a BT engineer, the fault has been raised and a correction date has been given.
It is not in Plusnet's hands, however I will keep an I on the situation and update as soon as I know more.
Thank you
Re: New installation - no change in download speed
31-12-2014 5:33 PM
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You would think the engineers would have a protocol that included ringing the client's number at the end of the work to ensure cross wire hadn't occurred. Perhaps that could be recommended to avoid similar in future.
Re: New installation - no change in download speed
31-12-2014 8:01 PM
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Was it an actual BTOR engineer, or a sub-contractor (Kelly or M J Quinn, usually, for FTTC installs)?
Re: New installation - no change in download speed
31-12-2014 9:18 PM
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Re: New installation - no change in download speed
01-01-2015 9:48 PM
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Re: New installation - no change in download speed
02-01-2015 12:28 PM
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Re: New installation - no change in download speed
02-01-2015 6:40 PM
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