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New install

taras
Grafter
Posts: 226
Registered: 22-08-2008

New install

just had the OR guy over, gave me the eci modem (yuck!).
Anyways my tn582n decided to play up and ask for the password every time i pressed ok .(5.2 fe firmware). and despite putting my username in (krusty) it decided the tr69 name was more suitable (sorry pn tech support).
I sorted that issue out but my download speeds are set at 3.8mbits (ip profiles?)
The OR guy said its syncing at 9.1mbits and bt dsl checker quoted
FTTC Range A (Clean) 25.6 18 5.1 3.3 -- Available
FTTC Range B (Impacted) 20.5 10.4 4.3 0.8 -- Available
You guys quoted 18.
Obviously the profile reset needs to be done. The 10 day training thing comes in i'm sure but as i can't see any line stats i can tell if things will improve so thats my major Q and concern atm
17 REPLIES
Joshc
Grafter
Posts: 167
Registered: 23-12-2014

Re: New install

Good Morning Smiley
Glad to hear you have sorted the the router issues out!!
I have changed the profile for you as it was still on adsl!
We have to manually change the profile when a customer  upgrades to fibre and your upgrade question had only just come off hold
I apologise for the slight delay, you will see your speeds improve.
If there are any other questions I can answer , Fire away!
Thanks
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: New install

Your line is currently syncing at:
Downstream Speed 9.5 Mbps
Upstream Speed 1.2 Mbps
These are obviously below the estimates we provided, so I'd suggest going through our faults checker at https://faults.plus.net so we can see what needs doing.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
taras
Grafter
Posts: 226
Registered: 22-08-2008

Re: New install

I'm hoping theres a fault Tongue because if it isn't about 30 properties are not gonna get great speeds Tongue (botched bduk and cab issue - due to the location of the cab).
I will raise a fault so we can check as to what is wrong (or not).
What are the line stats looking like(any room for improvement)?
taras
Grafter
Posts: 226
Registered: 22-08-2008

Re: New install

download tests are showing 8.9mb now. so thanks for the update on the profiles
is this normal though
"Estimated line speed:
    18Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-01-05 11:46:56
Current line speed:
    40 Mb "
I have put in a faults requested as suggested!
Joshc
Grafter
Posts: 167
Registered: 23-12-2014

Re: New install

Afternoon Smiley
The profiles have been changed however your lines are syncing a little low!!  Shocked
You have raised a fault which is the right thing to have done.
Its with the faults team now, they will get in touch with you in regards to the suggested fault.
Please keep an eye on this ticket number on your account (97188046)
Also If your speeds improve please let me know Smiley
Thanks
taras
Grafter
Posts: 226
Registered: 22-08-2008

Re: New install

"
1. Best Effort Test:
Download Speed : 9.64 Mbps
2. Upstream Test:
Upload Speed : 0.97 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information"
I'm getting this when i do a "bt performance" test,  at http://www.speedtest.btwholesale.com
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: 24-07-2014

Re: New install

Don't worry about the throughput tests at this stage.
Faults will do a detailed test shortly and confirm and engineer is required and we'll sort it for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
taras
Grafter
Posts: 226
Registered: 22-08-2008

Re: New install

Sorry to be annoying but any update on whats happening ?
Joshc
Grafter
Posts: 167
Registered: 23-12-2014

Re: New install

Hey,
Good afternoon.
At the moment the matter is still with the faults team.
I have chased them for you and they will be in contact  with you shortly.
Thanks Smiley
taras
Grafter
Posts: 226
Registered: 22-08-2008

Re: New install

Thanks, I'm not worried that it will take a week or more to sort out but its the not knowing bit which is always frustrating. so thank you because if it isn't a fault, then its likely that most of our little village will get sub 15mbit fibre Tongue So I'm happy to be the guinea pig atm
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: New install

I see we've got an engineers visit booked for this, let us know how it goes.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
taras
Grafter
Posts: 226
Registered: 22-08-2008

Re: New install

Hi hes just been, basically no change to the speed .. its hovering around 7.8mbits Sad ..  there was some low insulation readings and the guy in the end changed the master socket.. The guy tested it down the road and that was reading 60/20. Im about 120m from the dp so its down to wiring.  Cry Cry Cry
Not sure what to do now Sad .
I have unlocked the spare hg612 so i will try and get some graphs done from the stats to see if theres anything we can do Sad
taras
Grafter
Posts: 226
Registered: 22-08-2008

Re: New install

line stats from the hg612
  Downstream Upstream
Attainable rate (kbit/s) 12836 1229
SNR margin (dB) 6 6.5
Line attenuation (dB) 31.5 0
Output power (dBmV) 8 10.5
and
Downstream Upstream Downstream Upstream
Line rate (kbit/s) 11202 1229 0 0
CRC errors 0 0 0 0
FEC errors 0 0 0 0
HEC errors 0 0 0 0
taras
Grafter
Posts: 226
Registered: 22-08-2008

Re: New install

should the ip profile be set at 8.12Mbs