New install
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- Re: New install
New install
05-01-2015 11:33 AM
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Anyways my tn582n decided to play up and ask for the password every time i pressed ok .(5.2 fe firmware). and despite putting my username in (krusty) it decided the tr69 name was more suitable (sorry pn tech support).
I sorted that issue out but my download speeds are set at 3.8mbits (ip profiles?)
The OR guy said its syncing at 9.1mbits and bt dsl checker quoted
FTTC Range A (Clean) 25.6 18 5.1 3.3 -- Available
FTTC Range B (Impacted) 20.5 10.4 4.3 0.8 -- Available
You guys quoted 18.
Obviously the profile reset needs to be done. The 10 day training thing comes in i'm sure but as i can't see any line stats i can tell if things will improve so thats my major Q and concern atm
Re: New install
05-01-2015 11:54 AM
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Glad to hear you have sorted the the router issues out!!
I have changed the profile for you as it was still on adsl!
We have to manually change the profile when a customer upgrades to fibre and your upgrade question had only just come off hold
I apologise for the slight delay, you will see your speeds improve.
If there are any other questions I can answer , Fire away!
Thanks
Re: New install
05-01-2015 12:01 PM
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Downstream Speed 9.5 Mbps
Upstream Speed 1.2 Mbps
These are obviously below the estimates we provided, so I'd suggest going through our faults checker at https://faults.plus.net so we can see what needs doing.
Re: New install
05-01-2015 12:21 PM
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I will raise a fault so we can check as to what is wrong (or not).
What are the line stats looking like(any room for improvement)?
Re: New install
05-01-2015 12:38 PM
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is this normal though
"Estimated line speed:
18Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-01-05 11:46:56
Current line speed:
40 Mb "
I have put in a faults requested as suggested!
Re: New install
05-01-2015 1:06 PM
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The profiles have been changed however your lines are syncing a little low!!
You have raised a fault which is the right thing to have done.
Its with the faults team now, they will get in touch with you in regards to the suggested fault.
Please keep an eye on this ticket number on your account (97188046)
Also If your speeds improve please let me know
Thanks
Re: New install
05-01-2015 10:00 PM
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1. Best Effort Test:
Download Speed : 9.64 Mbps
2. Upstream Test:
Upload Speed : 0.97 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information"
I'm getting this when i do a "bt performance" test, at http://www.speedtest.btwholesale.com
Re: New install
06-01-2015 11:22 AM
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Re: New install
08-01-2015 2:52 PM
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Re: New install
08-01-2015 3:42 PM
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Good afternoon.
At the moment the matter is still with the faults team.
I have chased them for you and they will be in contact with you shortly.
Thanks
Re: New install
08-01-2015 5:04 PM
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Re: New install
10-01-2015 9:58 AM
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Re: New install
10-01-2015 4:59 PM
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Not sure what to do now .
I have unlocked the spare hg612 so i will try and get some graphs done from the stats to see if theres anything we can do
Re: New install
10-01-2015 6:32 PM
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Downstream Upstream
Attainable rate (kbit/s) 12836 1229
SNR margin (dB) 6 6.5
Line attenuation (dB) 31.5 0
Output power (dBmV) 8 10.5
and
Downstream Upstream Downstream Upstream
Line rate (kbit/s) 11202 1229 0 0
CRC errors 0 0 0 0
FEC errors 0 0 0 0
HEC errors 0 0 0 0
Re: New install
10-01-2015 6:41 PM
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