New install, initial speeds?
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New install, initial speeds?
10-04-2015 7:54 AM
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I've just moved into a new house and had fibre installed. My mother sat in while I was at work and all has gone well. Apparently he mentioned there was interference from somewhere causing a problem but then seemed to identify it, although my mum can't quite remember what he said.
I know there is some extension wiring in the house, is this likely to cause problems?
Speeds (capped 38/17) were 6.5Mbps down and 17Mbps up? With ADSL the download speed always trickled to a stop when there was an unfiltered phone on the line. Is this likely to be the extension causing the issue or should it sort itself out? I tried the test about 8 hours after the install.
Also he mentioned something about somebody not being in so he couldn't check the number and I should receive a text confirming my new number. I didn't receive this.
Time to give PlusNet a ring? Or should I wait to see if it sorts itself out?
I properly move in tomorrow so could give more detailed info then if required
Cheers!
Paul.
Re: New install, initial speeds?
10-04-2015 8:10 AM
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With a bit of luck one of the DCT will pick this up and give it a check.
Did the engineer fit the new faceplate on your master socket ? If so then your extensions shouldn't need microfilters any more.
Re: New install, initial speeds?
10-04-2015 8:12 AM
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Nice upload speed tho
Re: New install, initial speeds?
10-04-2015 10:25 AM
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Re: New install, initial speeds?
10-04-2015 10:49 AM
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Re: New install, initial speeds?
10-04-2015 11:30 AM
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Re: New install, initial speeds?
10-04-2015 11:31 AM
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Re: New install, initial speeds?
10-04-2015 7:08 PM
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This has now been passed to the relevant team to ensure the correct fibre package is applied to the account for you.
Re: New install, initial speeds?
13-04-2015 5:04 PM
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Discovered the engineer had left the bell wire connected to an extension running all over the house so that's disconnected.
Now up to 20/16 so it's progressively going up, will wait and see what happens after it's finished settling
Re: New install, initial speeds?
13-04-2015 5:12 PM
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Everything is set correctly now so if you disconnect then reconnect your connection you should see a increase.
Re: New install, initial speeds?
13-04-2015 5:13 PM
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Re: New install, initial speeds?
13-04-2015 5:39 PM
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Alternatively if you go the routers log in page http://192.168.1.254 and disconnect then reconnect it'll do the trick.
Re: New install, initial speeds?
13-04-2015 5:41 PM
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Thanks for sorting and the excellent customer service!
Re: New install, initial speeds?
13-04-2015 6:06 PM
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Re: New install, initial speeds?
13-04-2015 7:13 PM
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