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New install, how long for order to complete?
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- Re: New install, how long for order to complete?
New install, how long for order to complete?
20-04-2015 10:15 AM
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Had the same troubles as last week when I moved house to the ADSL package, speeds are stuck at the previous package (I was getting 11-12Mbps on ADSL before the Fibre install)
Upload and ping has improved significantly and the engineer said the estimates shown to him after he did a test where 72/18 (I'm only on the 40/20 package though because you wouldn't let me buy the 80/20 package)
Also why is my ISP showing as Infonet?
Upload and ping has improved significantly and the engineer said the estimates shown to him after he did a test where 72/18 (I'm only on the 40/20 package though because you wouldn't let me buy the 80/20 package)
Also why is my ISP showing as Infonet?
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Re: New install, how long for order to complete?
20-04-2015 10:23 AM
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It takes time for your profile to update on plusnets end but if you call in they should be able to set it for you or if you can wait i am sure one of the plusnet team will seee your post and give your profile a nudge.
Message 2 of 8
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Re: New install, how long for order to complete?
20-04-2015 12:21 PM
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Message 3 of 8
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Re: New install, how long for order to complete?
20-04-2015 12:42 PM
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Speeds are fantastic Matt!
Engineer who installed ADSL the previous week slated my distance from the pole across from me was about 400-450m to the cabinet so I was expecting a "Max" sync of 50-60mbps on Fibre
However, after getting my Billion 8800NL set up it's showing something quite different.
Stats from DSLstats
Stats from Billion 8800NL
Speedtest result on 40/20 package
BT suggested a sync of 39Mbps MAX for my address which stopped me from ordering the 80/20 package on your system, however by the looks of it the line should be able to get near those speeds if I upgraded.
Engineer who installed ADSL the previous week slated my distance from the pole across from me was about 400-450m to the cabinet so I was expecting a "Max" sync of 50-60mbps on Fibre
However, after getting my Billion 8800NL set up it's showing something quite different.
Stats from DSLstats
Stats from Billion 8800NL
Speedtest result on 40/20 package
BT suggested a sync of 39Mbps MAX for my address which stopped me from ordering the 80/20 package on your system, however by the looks of it the line should be able to get near those speeds if I upgraded.
Message 4 of 8
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Re: New install, how long for order to complete?
20-04-2015 12:50 PM
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That's pretty much almost a perfect sync although it could drop down over time as more users swap over to FTTC.
Our systems are preventing a upgrade because it's picking up on the lower range of speeds as your estimate.
I'll see what I can do.
Our systems are preventing a upgrade because it's picking up on the lower range of speeds as your estimate.
I'll see what I can do.
Message 5 of 8
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Re: New install, how long for order to complete?
20-04-2015 1:38 PM
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So there's no way to automatically override the system and place an order manually?
That's strange
That's strange
Message 6 of 8
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Re: New install, how long for order to complete?
20-04-2015 2:14 PM
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Re: New install, how long for order to complete?
20-04-2015 2:50 PM
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Ah I see, well I wouldn't mind going for the 80/20 package if possible, now that i've seen the line capabilities.
Message 8 of 8
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- Re: New install, how long for order to complete?