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New install Fibre - speed is slow?

longal
Newbie
Posts: 2
Registered: 19-09-2016

New install Fibre - speed is slow?

have been monitoring speedtest online and speed is nowhere where it should be :-( 

 

in addition i got following message when doing further diagnostics-

FAQ

 

 

No Fibre to the Premises (FTTP) services have been found at this address. Please check the postcode or use the Telephone Number or Service ID to conduct the test.
Click here to try again.

 

Please confirm if i actually have Fibre or if im still being given broadband - thanks 

 

3 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,528
Fixes: 12
Registered: 01-12-2010

Re: New install Fibre - speed is slow?

Are you sure you are FTTP ?   and not FTTC

On the BT test page there is a link for both , most likely you clicked the wrong one , try again with the FTTC link

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Community Veteran
Posts: 26,657
Thanks: 886
Fixes: 10
Registered: 10-04-2007

Re: New install Fibre - speed is slow?

Have you had an engineer visit to blow a fibre optic cable to your house and install a special box to terminate it or did you just plug the router supplied by Plusnet in to your existing phone line? The first is FTTP, the second is FTTC which is what 99%+ of Plusnet fibre users have.

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Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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longal
Newbie
Posts: 2
Registered: 19-09-2016

Re: New install Fibre - speed is slow?

hi

 

I just plugged in the new router supplied by Plusnet - no other changes made.

 

Thanks

Uma