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New fibre

daviddoc
Grafter
Posts: 33
Registered: 25-06-2008

New fibre

Had fibre connected on 8th dec speeds all over the place disconnecting at least once a day.the red light is on on the router all other lights ok restart router all ok again. Sometimes all lights are green but cannot connect to Internet then all of a sudden all ok .should I reset the bt modem. I am using the plusnet router. Any help would be appreciated
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: New fibre

have you raised a fault at https://faults.plus.net and what happened
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: New fibre

I wouldn't touch the BT modem. DLM will interleave
Open a fault with plusNET  Tongue
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: New fibre

Hi there,
On Friday and Sunday there were a large amount of disconnections showing on your line. There have been some since then but nowhere near the same amount.
If you're still experiencing problems with your connection then as others have advised, the best bet is to open a fault ticket with us at http://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
daviddoc
Grafter
Posts: 33
Registered: 25-06-2008

Re: New fibre

Hi thanks everyone for your help,things seemed to have calmed down at the moment but will do as advised if things build up again.