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New fibre - slow downloads speeds

rizzlaking
Newbie
Posts: 7
Registered: ‎27-10-2011

New fibre - slow downloads speeds

Hi,
So I've just upgraded to the full fibre package, engineer installed yesterday and left me with speeds of 69 mbs download 16 upload in the morning all fine.
I noticed after 12pm speeds seems slower so have since done numerous speed tests and am consistently getting 4mps download and 11mbs upload - I thought your download was faster than the upload what gives any ideas? I've tried resetting the router, thanks in advance.
James
4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: New fibre - slow downloads speeds

It's likely that the profile on our side needs a kick. I'll go and take a look now.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
rizzlaking
Newbie
Posts: 7
Registered: ‎27-10-2011

Re: New fibre - slow downloads speeds

Ok thankyou will wait to hear from you
Regards
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: New fibre - slow downloads speeds

Yep, that's sorted now. If you don't see an improvement in speed then just log in to your router and press disconnect, wait a short while and press connect.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
rizzlaking
Newbie
Posts: 7
Registered: ‎27-10-2011

Re: New fibre - slow downloads speeds

That's solved it - thankyou!