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New fibre - slow download

will47
Newbie
Posts: 6
Registered: 30-08-2013

New fibre - slow download

I've moved house recently and gone from ADSL at the old house to Fibre 40/20 in the new. It was installed on Monday and worked straightaway. Upload is fine at around 16Mbps but download is only 1.5Mbps, which was the speed at the old house. I wonder if a profile has not been updated? Could someone look into it, please?
Many thanks,
Will
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: New fibre - slow download

Taking a look now, will be a few minutes and I'll come back to this post.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: New fibre - slow download

That should now be sorted for you. You might need to log in to the router and press disconnect/reconnect for the higher speeds to come through.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
will47
Newbie
Posts: 6
Registered: 30-08-2013

Re: New fibre - slow download

Thanks very much, Chris - 37Mbps down and 17Mbps up now, so very happy Smiley
It's worth being with Plusnet just for the great service you guys on this forum provide.
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: New fibre - slow download

Quote from: will47
Thanks very much, Chris - 37Mbps down and 17Mbps up now, so very happy Smiley
It's worth being with Plusnet just for the great service you guys on this forum provide.

I totally agree with you there mate. Smiley
https://www.flickr.com/photos/james_bingham/