Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
New fibre - slow download
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- New fibre - slow download
New fibre - slow download
11-12-2014 2:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've moved house recently and gone from ADSL at the old house to Fibre 40/20 in the new. It was installed on Monday and worked straightaway. Upload is fine at around 16Mbps but download is only 1.5Mbps, which was the speed at the old house. I wonder if a profile has not been updated? Could someone look into it, please?
Many thanks,
Will
Many thanks,
Will
Message 1 of 5
(730 Views)
4 REPLIES 4
Re: New fibre - slow download
11-12-2014 2:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Taking a look now, will be a few minutes and I'll come back to this post.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 5
(472 Views)
Re: New fibre - slow download
11-12-2014 2:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That should now be sorted for you. You might need to log in to the router and press disconnect/reconnect for the higher speeds to come through.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 3 of 5
(472 Views)
Re: New fibre - slow download
11-12-2014 2:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks very much, Chris - 37Mbps down and 17Mbps up now, so very happy
It's worth being with Plusnet just for the great service you guys on this forum provide.
It's worth being with Plusnet just for the great service you guys on this forum provide.
Message 4 of 5
(472 Views)
Re: New fibre - slow download
11-12-2014 2:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: will47 Thanks very much, Chris - 37Mbps down and 17Mbps up now, so very happy
It's worth being with Plusnet just for the great service you guys on this forum provide.
I totally agree with you there mate.
https://www.flickr.com/photos/james_bingham/
Message 5 of 5
(472 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- New fibre - slow download