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New fibre - slow download

will47
Hooked
Posts: 8
Registered: ‎30-08-2013

New fibre - slow download

I've moved house recently and gone from ADSL at the old house to Fibre 40/20 in the new. It was installed on Monday and worked straightaway. Upload is fine at around 16Mbps but download is only 1.5Mbps, which was the speed at the old house. I wonder if a profile has not been updated? Could someone look into it, please?
Many thanks,
Will
4 REPLIES 4
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: New fibre - slow download

Taking a look now, will be a few minutes and I'll come back to this post.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: New fibre - slow download

That should now be sorted for you. You might need to log in to the router and press disconnect/reconnect for the higher speeds to come through.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
will47
Hooked
Posts: 8
Registered: ‎30-08-2013

Re: New fibre - slow download

Thanks very much, Chris - 37Mbps down and 17Mbps up now, so very happy Smiley
It's worth being with Plusnet just for the great service you guys on this forum provide.
jockwav
Aspiring Pro
Posts: 687
Thanks: 22
Fixes: 3
Registered: ‎01-08-2011

Re: New fibre - slow download

Quote from: will47
Thanks very much, Chris - 37Mbps down and 17Mbps up now, so very happy Smiley
It's worth being with Plusnet just for the great service you guys on this forum provide.

I totally agree with you there mate. Smiley
https://www.flickr.com/photos/james_bingham/