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New fibre, slow download speeds

livkent
Newbie
Posts: 1
Registered: 26-05-2015

New fibre, slow download speeds

I've just had Plusnet Fibre installed, however when I performed a speed test I appear to be getting exactly the same download speeds as I was on standard broadband (3-3.6Mbps). The upload speed is much faster than it was, and is in line with what I'd expect for fibre (15-16Mbps).
Any idea what could be causing this? 
3 REPLIES
sjptd
Grafter
Posts: 486
Thanks: 4
Registered: 01-09-2014

Re: New fibre, slow download speeds

Plusnet has a profile of its own that should be matched to your line speed.  Their automatic processes for keeping this correct seem very prone to failure, so you are still probably on your ADSL profile.  I expect someone from service will pick up on this and fix it for you, but you can ring service and they will do it at once for you.  0800 432 0200 (once they answer, not sure how long the telephone queues are these days)
SpendLessTime
Aspiring Hero
Posts: 2,598
Thanks: 699
Fixes: 67
Registered: 21-09-2009

Re: New fibre, slow download speeds

Your Plusnet line speed is shown at https://portal.plus.net/my.html?action=data_transfer_speed
Worth bookmarking for future reference.
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: 24-07-2014

Re: New fibre, slow download speeds

I see this has been changed now for you. You should be getting fibre speed ahead.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team