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New fibre, slow download speeds
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- Re: New fibre, slow download speeds
New fibre, slow download speeds
26-05-2015 9:54 AM
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I've just had Plusnet Fibre installed, however when I performed a speed test I appear to be getting exactly the same download speeds as I was on standard broadband (3-3.6Mbps). The upload speed is much faster than it was, and is in line with what I'd expect for fibre (15-16Mbps).
Any idea what could be causing this?
Any idea what could be causing this?
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Re: New fibre, slow download speeds
26-05-2015 10:11 AM
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Plusnet has a profile of its own that should be matched to your line speed. Their automatic processes for keeping this correct seem very prone to failure, so you are still probably on your ADSL profile. I expect someone from service will pick up on this and fix it for you, but you can ring service and they will do it at once for you. 0800 432 0200 (once they answer, not sure how long the telephone queues are these days)
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Re: New fibre, slow download speeds
26-05-2015 11:57 AM
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Your Plusnet line speed is shown at https://portal.plus.net/my.html?action=data_transfer_speed
Worth bookmarking for future reference.
Worth bookmarking for future reference.
Ex - Plusnet Customer (2009 - 2023) now with BT
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Re: New fibre, slow download speeds
26-05-2015 1:26 PM
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