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New fibre, slow dl & ul

benmango
Dabbler
Posts: 10
Registered: 24-10-2013

New fibre, slow dl & ul

I've recently upgraded from ADSL to Fibre 40/20. It was installed on 7th April and worked straightaway. I've done numerous speed tests over the past 10 days and the upload & download have never gone above 10Mbps which was little or no improvement on the speed I used to get. I wonder if a profile has not been updated? Or there's something else afoot? Could someone look into it, please?
Many thanks,
Ben
3 REPLIES
darklight
Grafter
Posts: 142
Registered: 10-03-2013

Re: New fibre, slow dl & ul

Have you done a bt speed test http://speedtest.btwholesale.com/ just wonder what is your ip profile set to.
Community Veteran
Posts: 38,423
Thanks: 1,008
Fixes: 58
Registered: 15-06-2007

Re: New fibre, slow dl & ul

were those tests wired or wireless
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: New fibre, slow dl & ul

A single disconnect/reconnect should sort this. Your current connection session started a minute or two before the speed profile updated on our side.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff