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New fibre order - own router
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New fibre order - own router
07-12-2015 1:02 PM
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I'm currently a customer with Plus Net and have the BT Openreach modem and use my own router.
My brother has just bought his own house and I've recommended Plus Net to him - although BT themselves seem a lot cheaper ATM thanks to a hefty £200 Quidco cashback deal!
My question is - if I select the option to NOT have the PN router will I get a BT Openreach Modem?
My brother has just bought his own house and I've recommended Plus Net to him - although BT themselves seem a lot cheaper ATM thanks to a hefty £200 Quidco cashback deal!
My question is - if I select the option to NOT have the PN router will I get a BT Openreach Modem?
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Re: New fibre order - own router
07-12-2015 2:14 PM
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New customers get the Hub One self install router, if you choose not to have the PlusNet router you won't get anything and will have to source a modem yourself i do believe.
If they do still offer managed install's then it will be down to if the Openreach engineer has any modem's in the van.
If they do still offer managed install's then it will be down to if the Openreach engineer has any modem's in the van.
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Re: New fibre order - own router
07-12-2015 4:23 PM
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Re: New fibre order - own router
07-12-2015 7:31 PM
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I can confirm this, I opted NOT to have the Plusnet modem, however I was expecting the engineer to provide a modem as my router is not VDSL capable. But the engineer said he was not under any obligation to provide a modem as one wasn't ordered by Plusnet.
Luckily he had one in the van he let me have for free, but it seems this is not standard practice.
Luckily he had one in the van he let me have for free, but it seems this is not standard practice.
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Re: New fibre order - own router
09-12-2015 3:05 PM
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For the price of £6.99 for (P&P), it would be wiser to opt for the Hub One, even if it's used as a backup device.
Most 3rd. party devices are currently having compatibility issues with Plusnet UK VDSL.
The Hub One is a different kettle of fish in comparison to the previous Hub Zero, so far so good.
Most 3rd. party devices are currently having compatibility issues with Plusnet UK VDSL.
The Hub One is a different kettle of fish in comparison to the previous Hub Zero, so far so good.
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