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New fibre order automatically cancelled?

Neverhood
Dabbler
Posts: 13
Thanks: 1
Fixes: 1
Registered: ‎02-06-2015

New fibre order automatically cancelled?

Hi re ticket 105062830
I placed an order yesterday evening, but it seems there's been a snag, I have called in but couldn't really get an answer on this any ideas?
Thanks
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,997
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: New fibre order automatically cancelled?

I'm just checking this for you now.
[EDIT]
It looks like we had you down under a different postcode. I'm replacing your order now.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Neverhood
Dabbler
Posts: 13
Thanks: 1
Fixes: 1
Registered: ‎02-06-2015

Re: New fibre order automatically cancelled?

Thanks - yes our postcode changed years and years ago - but sometimes it pops up - usually telco related!.
Thanks Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 5,997
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: New fibre order automatically cancelled?

That explains it then!
I've replaced the order now and I'm just waiting for a appointment date to come back.
However it won't be the same as the one you chose yesterday I'm afraid.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Neverhood
Dabbler
Posts: 13
Thanks: 1
Fixes: 1
Registered: ‎02-06-2015

Re: New fibre order automatically cancelled?

That's no problem, progress is good Smiley thanks again.
Neverhood
Dabbler
Posts: 13
Thanks: 1
Fixes: 1
Registered: ‎02-06-2015

Re: New fibre order automatically cancelled?

Just had an email saying Plusnet sorry to see me moving to another provider - I am guessing this is just a side effect of my new order? Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 5,997
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: New fibre order automatically cancelled?

Yup that's correct.
Because your moving from a old technology (20CN) to Fibre the old technology gets shut down.
The e-mail is sent out in error so you don't have to worry about any charges.
[EDIT]
And the appointments booked for the 10th between 8am and 1pm.
Let me know if that needs changing.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Neverhood
Dabbler
Posts: 13
Thanks: 1
Fixes: 1
Registered: ‎02-06-2015

Re: New fibre order automatically cancelled?

Read your edit Smiley