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New fibre installation - what's the damage?

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matth1j
Dabbler
Posts: 23
Registered: 15-01-2015

New fibre installation - what's the damage?

Hi - I've just switched from Sky non-fibre to Plusnet fibre; installation is happening next Thursday.
Can anyone tell me what the engineer will do in terms of changes to the fabric of the house? Or will he just fiddle with the master socket?
Cheers
John
8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: New fibre installation - what's the damage?

Unless you have asked for an extension kit he will just fiddle with the master socket as that is where the Openreach modem will be located
matth1j
Dabbler
Posts: 23
Registered: 15-01-2015

Re: New fibre installation - what's the damage?

Thanks. I did ask for the extension kit, as the socket is in the hall, and router is an adjacent room..
However, obviously we already have an extension between the master socket (hall) and router (room); will the Plusnet extension kit just replace this?
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: New fibre installation - what's the damage?

BT moved my master socket to the location of my ADSL router. Like you, my master socket is in the hall way and no power near.
Smiley
matth1j
Dabbler
Posts: 23
Registered: 15-01-2015

Re: New fibre installation - what's the damage?

Interesting; guess I wouldn't need the extension kit if they did that. Have to wait and see...
Plusnet Help Team
Plusnet Help Team
Posts: 1,932
Thanks: 17
Fixes: 4
Registered: 24-07-2014

Re: New fibre installation - what's the damage?

It depends on the engineer. They aren't really supposed to move the master sockets though, but will install the extension kit for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
matth1j
Dabbler
Posts: 23
Registered: 15-01-2015

Re: New fibre installation - what's the damage?

Thanks.
Given that the engineer is booked for next Thursday, when should my router turn up?
gswindale
Grafter
Posts: 942
Registered: 05-04-2007

Re: New fibre installation - what's the damage?

Probably next  Wednesday or Thursday.
PN seem to prefer sending them out as close to the installation date as possible.
Community Veteran
Posts: 1,412
Thanks: 4
Registered: 29-01-2009

Re: New fibre installation - what's the damage?

Quote from: matth1j
Interesting; guess I wouldn't need the extension kit if they did that. Have to wait and see...

In the past, the engineer would be willing to move the master socket provided the "extension kit" tickbox had been ticked on the order, even if no extension kit was actually used. However, if the box had not been ticked, he wouldn't install the extension kit OR move the master.
Not sure nowadays...
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.