New fibre installation - only 9-ish mbps download after three days.
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New fibre installation - only 9-ish mbps download after three days.
05-07-2015 11:59 AM
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The predicted download speed was around 40 mbps and the upload speed is on a par with that being achieved.
Should I expect a fourfold increase in download speed soon or is there likely to be a fault?
Any help would be greatly appreciated.
Re: New fibre installation - only 9-ish mbps download after three days.
05-07-2015 12:13 PM
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Run a BT speed test. After the first test is completed, scroll down the page and click on 'Further Diagnostics'. Enter your phone number.
Report back what it says for the 'IP profiles'.
http://speedtest.btwholesale.com/
What is the 'Current Line speed' reported by Plusnet in Member's Centre:
https://portal.plus.net/my.html?action=data_transfer_speed
Re: New fibre installation - only 9-ish mbps download after three days.
05-07-2015 4:44 PM
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I've just carried out tests, as suggested, on the BT Wholesale Broadband Performance site.
The "best" result is, as expected, extremely disappointing:
Download: 8.49 mbps.
Upload: 7.74 mbps.
Ping: 23.75.
I then went to the diagnostics section, which indicated that, for downloads, "your acceptable range of speeds is 33.14 to 41.42".
Clearly, all is not right and, after one non-show by the Open Reach engineer and more than three weeks for my Plusnet router to arrive, I've every reason to be disappointed so far in my efforts to secure fast and effective FTTC broadband.
Re: New fibre installation - only 9-ish mbps download after three days.
05-07-2015 4:46 PM
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Re: New fibre installation - only 9-ish mbps download after three days.
05-07-2015 5:03 PM
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Did you perform the speed tests using say a PC or notebook wired direct to the router, because the low 8+ mbps download speed you are witnessing looks awfully like a wireless speed issue ?
I presume you have the new Sagemcom Hub Zero router from Plusnet.
Re: New fibre installation - only 9-ish mbps download after three days.
05-07-2015 6:56 PM
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Yes, I used my home PC, which doesn't even have wire-less facilities, and always, in any case, prefer ethernet cables.
All other programs on my PC, including firewall and anti-virus software, were disabled, of course.
You'll have noticed that the figures obtained with the BT speed test via my PC are virtually identical to those using Ookla.
Yes, too, about the router being a Sagecom provided by Plusnet.
Cheers,
Steve.
Re: New fibre installation - only 9-ish mbps download after three days.
05-07-2015 7:02 PM
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I presume you are using Windows.
Here is an example showing 100mbps speed:
http://i.stack.imgur.com/wfSsG.png
Re: New fibre installation - only 9-ish mbps download after three days.
05-07-2015 7:22 PM
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Re: New fibre installation - only 9-ish mbps download after three days.
05-07-2015 8:51 PM
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I've checked the ethernet setting on my (Windows 7) PC, as suggested, and all's okay (100).
I'll contact Plusnet directly and let everyone know the outcome.
Cheers
Steve.
Re: New fibre installation - only 9-ish mbps download after three days.
05-07-2015 9:57 PM
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Re: New fibre installation - only 9-ish mbps download after three days.
07-07-2015 10:09 AM
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Turned off both modem and router for about 12 hours overnight.
Ran Speedtest (Ookla) tests on my mobile phone and BT Wholesale Broadband Performance tests on my PC (using ethernet and all other programs disabled) several times over the past hour...and all now seems to be working okay.
Typical figures:
Download: 38.07 mbps; Upload: 7.81 mbps; Ping: 34.25.
A relief, indeed...
Thanks again for all the interest shown. I can only assume that the problem was somehow caused by the Plusnet router and telephone line not working correctly together (that's a non-technical description, of course!) and that the extended power-off has rectified any conflict.
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