New fibre installation, no increase in speed
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New fibre installation, no increase in speed
15-09-2015 4:18 PM
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Re: New fibre installation, no increase in speed
15-09-2015 4:20 PM
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Re: New fibre installation, no increase in speed
15-09-2015 4:21 PM
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1. Best Effort Test:
javascript:void(0);
Download Speed : 7.74 Mbps
2. Upstream Test:
Upload Speed : 2.61 Mbps
Re: New fibre installation, no increase in speed
15-09-2015 4:25 PM
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1. Best Effort Test:
Download Speed : 57.86 Mbps
2. Upstream Test:
Upload Speed : 13.84 Mbps
Still below the estimated 68Mbps but somewhere close
Re: New fibre installation, no increase in speed
15-09-2015 4:31 PM
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Re: New fibre installation, no increase in speed
15-09-2015 4:34 PM
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Re: New fibre installation, no increase in speed
15-09-2015 4:35 PM
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Re: New fibre installation, no increase in speed
15-09-2015 4:43 PM
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The circuit is full speed from the start (once BT and Plusnet have completed their work of course).
You can check the speed that Plusnet have set your line to at https://portal.plus.net/my.html?action=data_transfer_speed , this will ask for your Plusnet username and password.
I would check this out regularly for at least the first week as it is not unknown for this speed to be set back to the ADSL speeds in the initial week or so.
Also book mark the link as it is not given on the Plusnet website and you may want to check it monthly just to ensure it matches the speed that you are supposed to be getting.
Re: New fibre installation, no increase in speed
16-09-2015 8:00 AM
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Estimated line speed:
68Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-09-01 11:51:13
Current line speed:
60.2 Mb
Re: New fibre installation, no increase in speed
16-09-2015 8:31 AM
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Run the BTW speed test and then the Further Diagnostics, which will give you the BTW speed profiles which you can copy and paste here before nudging Plusnet .
http://speedtest.btwholesale.com/
Re: New fibre installation, no increase in speed
16-09-2015 8:40 AM
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Download speedachieved during the test was - 59.22 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-60.46 Mbps .
Additional Information:
IP Profile for your line is - 60.46 Mbps
However doesnt this just show what my profile is rather than the max speed my line can support? When I orderd fibre the estimate was 68Mbps I appreciate this is just an estimate but Im very close to my cabinet and the line attneuation is good
Re: New fibre installation, no increase in speed
16-09-2015 9:00 AM
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If/when Plusnet answer they will no doubt say that an estimate is just that, that you are bang on the profile (BTW IP profile minus 200k rounded down), that you are not suffering any adverse effects and that their supplier (BTW) will not do anything.
Sorry to sound glass half full, but those are the usually responses to these issues.
But please do try to contact Plusnet and see if you can get a different response. I'm just a customer like yourself as are the mods here so you never know your luck.
Re: New fibre installation, no increase in speed
16-09-2015 9:19 AM
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Will Plusnet not pick this thread up and act accordingly?
dick:quote
Re: New fibre installation, no increase in speed
16-09-2015 10:16 AM
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