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New fibre installation - Problems setting up W9980

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libbyf
Rising Star
Posts: 68
Thanks: 8
Fixes: 1
Registered: ‎18-11-2015

New fibre installation - Problems setting up W9980

Plusnet have had my fibre connection activated a day earlier than I was expecting (yay!) but I'm having some issues setting up my W9980 (boo!).
It has the settings for Plusnet, and it's making a connection, but when I run the diagnostics I get:
Test Internet surfing
  Test xDSL Synchronization Pass
  ATM OAM Segment Ping Pass
  ATM OAM end to end Ping Pass
  Test PPP Server connection Pass
  Test authentication with ISP Pass
  Test the assigned IP address Pass
  Ping default gateway Fail
  Ping primary Domain Name Server Fail
  Test DNS Root Pass
  Network Connection Status Inspect(NCSI) Fail
Diagnostics completes
Any hints on what I've done wrong? Thanks!
1 REPLY
libbyf
Rising Star
Posts: 68
Thanks: 8
Fixes: 1
Registered: ‎18-11-2015

Re: New fibre installation - Problems setting up W9980

Oops. Forgot the @plusdsl.net on the end of my username!! All good now. Smiley