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New fibre install seems slow

suziharps
Newbie
Posts: 3
Registered: 21-11-2014

New fibre install seems slow

Hi
Just had fibre installed (up to 76mb) but only getting the speeds below
Does something need to be switched as I was previously on ADSL?
Thanks
Susan

7 REPLIES
suziharps
Newbie
Posts: 3
Registered: 21-11-2014

Re: New fibre install seems slow

Just disconnected and reconnected and now getting the below
Is this still slow for a 76mb line?
Ta
suziharps
Newbie
Posts: 3
Registered: 21-11-2014

Re: New fibre install seems slow

Now gone back to the 8mb speed.
Does anyone know the best way to contact plus net to get this checked? Through the forums or by phone or raise a ticket?
Have been on adsl for years with them and have not had a problem so have had no need to make contact.
Thanks in advance
Susan
Community Veteran
Posts: 1,259
Thanks: 20
Fixes: 3
Registered: 22-06-2012

Re: New fibre install seems slow

It will be picked up on this forum on Monday at the earliest so I would 'phone them.
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: New fibre install seems slow

Are you testing with a wired connection to the router, or wireless? If possible, can you connect with a wire, and run the test
http://speedtest.btwholesale.com/ and then Further diagnostics for the IP profiles
Nyxanna
Grafter
Posts: 46
Registered: 16-05-2013

Re: New fibre install seems slow

The best way to contact Plusnet is to create a ticket. When I had issues I was told to create a ticket since it allows t hem to get more information. You can still post here obviously but creating a ticket would probably let them fix this problem faster tomorrow. They'll still communicate with you regarding this issue on here.
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: New fibre install seems slow

Seconded  - create a ticket also - because that is the official support process. Link to this thread in the ticket, and post the ticket number in this thread.
Note, tickets are called questions on the support pages. You need to go to ask quesion. It'l force you to look at faq topics, but say that none are relevant, and you'll be able to post a question to the ticket system.
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: New fibre install seems slow

Having performed a quick test on your line we can't see any issues, the line appears of decent quality but is performing significantly below your estimate. Can you run through the tests at https://faults.plus.net and we'll take a deeper look.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff