New fibre install - download speed < 2 Mbps - range 40 - 77 Mbps

[#1]

I think I'm following ChrissyR around these forums, as I might have this issue: http://community.plus.net/forum/index.php/topic,140323.0.html
Just had fibre installed, but my download speed is ridiculously low (results from BTW):

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1. Best Effort Test:  -provides background information. Download Speed 1.49 Mbps 0 Mbps 77.44 Mbps Max Achievable Speed Download speedachieved during the test was - 1.49 Mbps For your connection, the acceptable range of speedsis 40 Mbps-77.44 Mbps . Additional Information: IP Profile for your line is - 77.44 Mbps 2. Upstream Test:  -provides background information. Upload Speed 9.63 Mbps 0 Mbps 20 Mbps Max Achievable Speed Upload speed achieved during the test was - 9.63Mbps Additional Information: Upstream Rate IP profile on your line is - 20 Mbps This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

The fibre connection was literally installed this morning, so this might seem impatient, but y'know 🙂

[#2]

you can check yourself - look at Current Line Speed - see my sig

[#3]

Thanks, I'm not sure what I'm looking for though. The estimated speed's check was when I was on ADSL - makes sense. The current line speed (sync speed) - is that set by PN?

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Postcode: Phone exchange: DALKEITH Estimated line speed: 1.5Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2015-05-04 12:47:20 Current line speed: 2 Mb

[#4]

That is the reason - try phoning or chat asking for the Plusnet profile to be increased

[#5]

I'll have a look now smcg, update to follow shortly

[#6]

Thanks Andy, I've just got Andre on chat as well - sorry for mixing communication channels.

[#7]

Can i ask how you managed to reach someone via chat?
It says it is unavailable for me....

[#8]

I just try until it says it's available, I assume it's to do with how busy they are dealing with other things as well.
Unfortunately I'm still getting the same speed test results on BTW, even though my current and estimated line speeds have been updated. Will try restarting the OR modem again later and see how that goes.

[#9]

DON'T
Just restart the router or select disconnent then connect from the menu

[#10]

OK, I'm an idiot. Thanks Oldjim, sorted now!

[#11]

Sorry smcg I got sidetracked on something there but glad to see it's sorted. Enjoy!