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New fibre fault

Community Veteran
Posts: 1,294
Thanks: 30
Fixes: 4
Registered: 22-06-2012

New fibre fault

Hi PN staff, I've just reported a fault. After a period of dodgy speeds, this morning my speeds are way down & the BTW tester is showing a fault which I have reported.

If possible, in order to speed up the resolution of the fault, could one of the EXCELLENT PN forum staff please take ownership?Huh

Thanks in advance,

NJ

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: New fibre fault

Testing your line is showing that it's in sync within the estimates and the throughput is only very slightly below where we'd expect it to be. What speeds have you have previously as the estimates for your line are:

 

eatured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 50.8 37.1 11.3 7.4 34.3 Available -- -- Yes --

 

and the current sync is:

 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0003
Description No problem found, OAM test is not currently supported on this line.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 41.7 Mbps
Upstream Speed 12.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 749.8
Upstream Rate Assessment Very Good
Downstream Rate Assessment Reasonable
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence ; 00:00 to 23:45
Interference Location Customer Premise
Interference Observed In Days 14
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-60M Downstream, Error Protection Off - 0.128M-12M Upstream, Error Protection Off
Time Stamp 2017-05-26T12:00:00
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 1,294
Thanks: 30
Fixes: 4
Registered: 22-06-2012

Re: New fibre fault

Thanks Chris for the prompt service.

 

I've just finished working with a buddy at my end & it appears that it's a problem with my laptop. Basically it's slightly knackered! Now to start looking for a replacement, deep joy.

 

Kind regards,

 

NJ

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: New fibre fault

No worries, I'll drop the ticket back over to you. If you reply it'll come straight back to the forum team so it'll only be us dealing with it.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff