New fibre fault

[#1]

Hi PN staff, I've just reported a fault. After a period of dodgy speeds, this morning my speeds are way down & the BTW tester is showing a fault which I have reported.

If possible, in order to speed up the resolution of the fault, could one of the EXCELLENT PN forum staff please take ownership?

Thanks in advance,

NJ

[#2]

Testing your line is showing that it's in sync within the estimates and the throughput is only very slightly below where we'd expect it to be. What speeds have you have previously as the estimates for your line are:

eatured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	WBC FTTC 18x2 Provide Availability	WBC FTTC 18x2 Sim Availability	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	50.8	37.1	11.3	7.4	34.3	Available	--	--	Yes	--

and the current sync is:

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	41.7 Mbps
Upstream Speed	12.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	749.8
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Reasonable
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	; 00:00 to 23:45
Interference Location	Customer Premise
Interference Observed In Days	14
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-60M Downstream, Error Protection Off - 0.128M-12M Upstream, Error Protection Off
Time Stamp	2017-05-26T12:00:00

[#3]

Thanks Chris for the prompt service.

I've just finished working with a buddy at my end & it appears that it's a problem with my laptop. Basically it's slightly knackered! Now to start looking for a replacement, deep joy.

Kind regards,

NJ

[#4]

No worries, I'll drop the ticket back over to you. If you reply it'll come straight back to the forum team so it'll only be us dealing with it.