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New fibre extra - upload dramatic increase, download same as ADSL

chrisrosevilla
Dabbler
Posts: 25
Registered: ‎02-03-2009

New fibre extra - upload dramatic increase, download same as ADSL

Morning, our activation took place yesterday about 8 am as planned.
Upload 20x faster immediately from 0.8 to 18.8Mbps.  Download won't shift from around 15.4 using your speed test. This is using a desktop only on LAN1 at 1Gb/s. Every other Lan disconnected and both wifi channels turned off.
HubOne helpdesk says:
6. Data rate: 19999 / 79995
I've repeatedly tried restarts and physically disconnected cable to the dual socket master socket, to which it is directly connected with no extensions. Haven't tried a factory reset yet because I've set up the networks etc and don't want to do it again unless it's unavoidable and I'm a bit worried that all these disconnects may affect long term speed. No email or texts received since the activation.
Is this the problem at your end?
Estimated line speed:
80Mb (This may vary between 74.5Mb and 80Mb) - Checked on 2016-02-17 16:55:20
Current line speed:
16.3 Mb
Thanks


2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,008
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: New fibre extra - upload dramatic increase, download same as ADSL

Can you try it in the next 10 minutes?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
chrisrosevilla
Dabbler
Posts: 25
Registered: ‎02-03-2009

Re: New fibre extra - upload dramatic increase, download same as ADSL

It now reads:
Estimated line speed:
80Mb (This may vary between 74.5Mb and 80Mb) - Checked on 2016-02-17 16:55:20
Current line speed:
78 Mb
Tested 2x and working at 73.34 and 18.84.
Don't we make a good team haha?
Thanks Matthew.
Chris