cancel
Showing results for 
Search instead for 
Did you mean: 

New fibre customer speed average lower

sb4100
Hooked
Posts: 6
Fixes: 1
Registered: 14-06-2016

New fibre customer speed average lower

Hi i ordered fibre plus fibre extra unlimited however im struggling to get any descent speed to what was advertised.

 

in my plus net account i have.

Postcode:
Phone exchange:
SHENLEY CHURCH END
Estimated line speed:
80Mb (This may vary between 70.9Mb and 80Mb) - Checked on 2016-05-28 18:31:32
Current line speed:
78 Mb

bt tests show current speeds 55.91 down 16.84 up 1950 ping

ovh shows 56.73 down 17.42up

speedtest 56.5 down 18.86 up.

 

over ethernet cable, have tried different micro filters, and shortest distance to main socket, but still averaging the same speed.

 

any ideas

thanks

 

 

5 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: New fibre customer speed average lower

Hi @sb400,

It seems that you're syncing at about 60Mbps which is below what we'd expect. The next step would be to head to faults.plus.net, and we can take it from there.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
sb4100
Hooked
Posts: 6
Fixes: 1
Registered: 14-06-2016

Re: New fibre customer speed average lower

Hi, ok i submitted the fault, since i reported my speed issue yesterday my speed has dropped massively im now struggling to even get close to 20down

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: New fibre customer speed average lower

Your line is still in sync at 60.4Mbps

 

Sync Status In Sync
Downstream Speed 60.4 Mbps
Upstream Speed

20.0 Mbps

 

There was a profile incorrect on our side which is now corrected, so you should be able to get closer to 60Mb/s again.

 

However as Matty states, your line is still connecting below where we'd expect so the faults team will pick this up.

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 80 68.1 20 20 -- Available -- --

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
sb4100
Hooked
Posts: 6
Fixes: 1
Registered: 14-06-2016

Re: New fibre customer speed average lower

hi having had a bt engineer come today, spent about 20 minutes replaced main master socket, and disappeared the rest of the morning to the exchange i think, said that we couldnt obtain any more speed than 60, however up on testing the speed is exactly the same as before hovering about 56-58mb.

feel a little disappointed since when i signed up that my line would handle at least 70-80mb, if i would have known i wouldnt have bought fibre extra instead only fibre as im only get half of what im paying for.

Lurch
Rising Star
Posts: 81
Thanks: 19
Registered: 24-06-2016

Re: New fibre customer speed average lower

I have just gone back to 80/20 as 40/10 is no longer available and I was in a similar position but if I run a direct test from my router the TCP test comes back at around 55-65 down but UDP is 76-78 or so. So the bandwidth is there, just not entirely usable. I don't have any connections with the same hardware that aren't with Plusnet so I can't do any comparisons, but I would imagine that the additional overheads of TCP are the result of most peoples complaints about speed.