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New fibre customer can’t connect to internet.
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New fibre customer can’t connect to internet.
24-11-2017 11:36 AM
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Hi there, I recently switched from BT infinity to Plusnet fibre. I got a text on the 22nd November to say it was ready to use but today I still cannot access the internet on any device.
Devices being used include a laptop, two iPhones and iPad and the following occurs with all 4:
The hub has a blue light indicating everything is ok. All devices connect to the router no problem but all I can access is a Plusnet hub one page showing “my hub” and “my home network”, this details all the devices I have connected to the router.
When I try and go on any web page I get “this site cannot be reached” on the laptop and “the WiFi network is not connected to the internet” on apple devices.
I tried calling Plusnet but a 45 minutes hold time.
Any suggestions for why it’s not working?
Devices being used include a laptop, two iPhones and iPad and the following occurs with all 4:
The hub has a blue light indicating everything is ok. All devices connect to the router no problem but all I can access is a Plusnet hub one page showing “my hub” and “my home network”, this details all the devices I have connected to the router.
When I try and go on any web page I get “this site cannot be reached” on the laptop and “the WiFi network is not connected to the internet” on apple devices.
I tried calling Plusnet but a 45 minutes hold time.
Any suggestions for why it’s not working?
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Re: New fibre customer can’t connect to internet.
24-11-2017 12:25 PM
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I think I have solved my own problem. I needed to change the broadband username before I started. Never saw an instruction to do this in the booklet.
Re: New fibre customer can’t connect to internet.
24-11-2017 6:29 PM
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You shouldn't have had to do that, however we've had a problem of late (now fixed) where recently dispatched routers weren't automatically configuring themselves when plugged in/connected.
Glad you managed to get things working in the end.
Glad you managed to get things working in the end.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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- New fibre customer can’t connect to internet.