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New fibre connection speed dropping daily

peterpan77
Hooked
Posts: 8
Registered: 08-01-2017

New fibre connection speed dropping daily

Hi.i am after some help.im currently on fibre 38/2 i have had this now for about 2 months. But in the last 3 weeks the connection is dropping off.wired pc and on a wired tv iplayer.so every 20 mins every night in between the hours of 6pm and 9 pm it will drop for 2 to 3 mins.while writing this on my phone i have seen the yellow triangle in bottom righ side of my pc.no connection and iplayer as stopped once.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: New fibre connection speed dropping daily

Sorry to hear you're having issues with your speed.

I've tested your line and it's not showing any issues..

By drop do you mean the connection goes entirely or do you mean the speeds drop?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
peterpan77
Hooked
Posts: 8
Registered: 08-01-2017

Re: New fibre connection speed dropping daily

hi,sorry it as taken awhile getting back to you. iv been keeping a tab on the drops. I will loose connecting entirely for about a minute then it as reconnected that's the pc on a wired connection. The xbox is on a wired connection too upnp not successful message keeps being displayed will get back in a couple days

thanks