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New fibre connection speed dropping daily

FIXED
Ungulate
Hooked
Posts: 6
Registered: ‎10-12-2015

New fibre connection speed dropping daily

I was connected to FTTC on Monday, initially 66Mb down 16Mb upstream, now we're down to 56/12 Mbit/sec.

 

I can see that the SNR has gone up from 6Db up & down stream to 12Db up stream & 8Db downstream, also lots of errors on the downstream.

 

Can you alter the profile of my line to improve this, or are the errors a sign of how "impacted" my line is?

 

 

 

 

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,946
Thanks: 577
Fixes: 216
Registered: ‎01-01-2012

Re: New fibre connection speed dropping daily

It's not possible for us to adjust profiles on FTTC I'm afraid.

 

If you can PM me your account username I can look into this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Ungulate
Hooked
Posts: 6
Registered: ‎10-12-2015

Re: New fibre connection speed dropping daily

PM sent.

Plusnet Help Team
Plusnet Help Team
Posts: 5,946
Thanks: 577
Fixes: 216
Registered: ‎01-01-2012

Re: New fibre connection speed dropping daily

Fix

Thanks for the PM.

Our tests are showing a external issue so we'll get that raised for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Ungulate
Hooked
Posts: 6
Registered: ‎10-12-2015

Re: New fibre connection speed dropping daily

Well I'm impressed, 2 Openreach engineers arrived this afternoon & sorted the internal wiring problem slowing my connection & installed a new master socket!

 

Now have 70Mbit download & 18.5Mbit upload, thank you!

Plusnet Help Team
Plusnet Help Team
Posts: 5,946
Thanks: 577
Fixes: 216
Registered: ‎01-01-2012

Re: New fibre connection speed dropping daily

Glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team