New fibre connection, old ADSL profile :( Me too

[#1]

Just had Fibre installed and got back on line. Same DL speed as my old ADSL (just under 5mb). Havn't touched anything yet. Shall I reboot the Bt or Plusnet router? I understood the max I could get on this line was 38mb but I didnt expect that much....more than half might be nice though

[#2]

Your profile at our side was changed about 40 minutes ago, so the next time you re-connect, you should see the new speeds.
Disconnect, reconnect and let me know if you see any changes.

[#3]

Tony, shouldn't you add this into the pn welcome mail, as it would solve/save alot of forum posts ..

[#4]

The idea is that the ADSL account change happens early in the morning ready for the engineer visit. In theory, the majority of account changes already have the new profiles when the engineer visits. I suspect, in the main at least, it's when we've been manually intervening that this sort of issue occurs.

[#5]

Yes. just reconnected and running at about 20 which is fine with me
Got the ' Your product change is now complete' hours before the engineer turned up. couldn't find info about the speeds anywhere til I came to the forum. I did actually try rebooting the router before I git a reply and the results were the same. I guess it would help others if there was info about the adsl changeover at your end (unless the info was somewhere and I was too dumb to find it?
Anyway, all good, keep up the good work
Hammy

[#6]

@Hammy I don't see your problem. When I had my fibre installed the OR engineer did his business with the mk 3 socket an OR modem, then the PN router came out of the box and synched at 30Mbps plug an play. No need for info from PN when everything goes as it should. They can't cover everything that may go wrong 

[#7]

The Current line speed (Plusnet profile) is shown on this page. Previously you would have had the ADSL value (5Mbps), it should now be around 20Mbps.
Part of the product change process should have increased the value to the maximum ahead of the engineer visit but obviously that failed in your case. However it looks like receipt of the first automatic setting fixed the problem.

[#8]

   @PeterLoftus   The problem was sorted as plusnettony described. But it was a problem until someone flipped a switch or did something at PN and then it only took effect after rebooting the router.  So it was nearly, but not quite, 'plug and play'.  How long it would have taken to get up to speed without the extra little info is anyones guess ..a few hours a few days..if its not an uncommon occurance (which it seems to be) then taras has a good point

[#9]

Part of my point was I kept the engineer there until I was confident that I had fibre speed but as it happened I was not inconvenienced 
/edit sorry I hadn't noticed that @taras had chipped in there my comment is more directed at him