New fiber connection keeps disconnecting and asking for username and password
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New fiber connection keeps disconnecting and asking for username and password
02-12-2016 3:55 PM
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It basically doesn't work because it connects, all seems fine, and then few seconds after the page comes back asking for username and password. This happens in both the phone and the computer. is this a router fault?
Re: New fiber connection keeps disconnecting and asking for username and password
02-12-2016 5:03 PM
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Which router are you using?
How are you connecting to it? And which screen is asking you for the username and password?
Re: New fiber connection keeps disconnecting and asking for username and password
02-12-2016 5:59 PM
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Hi thanks for responding, it is the plusnet hub one, the screen in my laptop is the plusnet webpage asking to enter my username and password, when I do it goes through and it is "you are connected" and then internet wroks, but it only lasts few seconds and it reloads to the page asking to reenter the username and password.
Re: New fiber connection keeps disconnecting and asking for username and password
02-12-2016 8:26 PM
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Hello there,
Hmm, this is quite odd. Have you tried a factory reset of the router?
If this post resolved your issue, please click the 'This fixed my problem' button
Re: New fiber connection keeps disconnecting and asking for username and password
03-12-2016 10:30 AM
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Dear Anoush,
I have factory reset the router now, and I can't connect to the internet anymore. what do you suggest?
Also, is it possible to cancel my contract with you and get my money back? since I spent a morning with the BT engineer and now I have been 4 days trying to understand why I don't have any internet, it is looking to me that I am not getting what I have paid for.
Re: New fiber connection keeps disconnecting and asking for username and password
05-12-2016 8:34 PM
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it is Monday eve and didn't get an answer to my message, I am now waiting to chat for 30 min, the installation was 6 days ago and have had no internet since installation.
Re: New fiber connection keeps disconnecting and asking for username and password
05-12-2016 8:42 PM
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Sorry to hear that your thread hasn't been picked up and you're still not able to connect to the internet
If you private message me with your username I will see what's happening tomorrow once I'm back in the office.
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Re: New fiber connection keeps disconnecting and asking for username and password
06-12-2016 10:31 AM
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Thanks for your patience @cristinalegido
Your account didn't activate automatically when your broadband order completed with our suppliers. Apologies for this.
I've activated it, so you should be able to get online. Any issues please let me know.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: New fiber connection keeps disconnecting and asking for username and password
06-12-2016 9:34 PM
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Hi Anoush,
It is working now, thank for solving the problem
best wishes,
Re: New fiber connection keeps disconnecting and asking for username and password
06-12-2016 9:40 PM
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Many apologies for the delay with the activation.
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