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New faster fibre

Posts: 2
Registered: ‎04-03-2020

New faster fibre

Just recently changed to Plusnet and went for fibre plus. Was given a minimum guarantee speed of 45mps. Since I went live only managed 40mps for about an hour and only really get about 30mps. Any advice or similar issues that were resolved by Plusnet. Thinking about cancelling or dropping to the lower price fibre as I’m nowhere near what they promised on the speed test.
Plusnet Help Team
Plusnet Help Team
Posts: 8,162
Thanks: 1,047
Fixes: 405
Registered: ‎01-01-2012

Re: New faster fibre

Thanks for getting in touch @Pepper1968.

I believe I've responded to you on Twitter regarding this.

If you can respond to the ticket we can get that picked up for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team